topic Xbox gamespass subscription problem in Gaming

Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 12:16:00 GMT

Hi, I was given an xbox gamespass code and I noticed from my profile that it said it was purchased from BT/EE. My subscription has currently expired and I have no way to renew it because it is still active through your company. I have never had any contract with you or any subscription and I would like it if you could kindly deactivate this subscription. I am currently blocked and cannot renew anything unless you deactivate the account.

Re: Xbox gamespass subscription problem

XRaySpeX — Mon, 29 Apr 2024 12:23:16 GMT

@Marzio87 : You have bought from some rogue seller something that doesn't belong to him but to an EE/BT user. You need to go back to the seller. You are not a cust of EE.

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 12:25:22 GMT

No, I didn't buy anything, I was given the code as a gift, I've already spoken to Microsoft about this and they said that BT/EE must cancel the subscription.

Re: Xbox gamespass subscription problem

XRaySpeX — Mon, 29 Apr 2024 12:28:17 GMT

OK you got it for £0. Same applies.

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 12:46:49 GMT

NO I'm sorry but it's something that BT/EE needs to resolve. I can also provide them with all the data but they have to deactivate my subscription because my xbox account is blocked like that.

Re: Xbox gamespass subscription problem

Katie_B — Mon, 29 Apr 2024 14:43:42 GMT

Hello @Marzio87.

Thanks for coming here.

Did EE/BT provide you with the code or was this another company?

Katie

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 14:46:09 GMT

For my birthday a friend gave me the gamepass key, he only sent me a key, I can't tell you where he bought it.

Re: Xbox gamespass subscription problem

Katie_B — Mon, 29 Apr 2024 14:48:46 GMT

I would recommend asking your friend and going back to the point of purchase @Marzio87.

If you have no EE/BT account our team are unable to access a subscription.

Katie

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 14:53:55 GMT

I have already contacted Microsoft about this and they told me that I have to contact you and that it is not the first time that these things have happened with BT/EE and you must be the one to disable the subscription.

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 14:55:35 GMT

I can also send you my email or xbox ID and check if there is any active subscription.

Re: Xbox gamespass subscription problem

Katie_B — Mon, 29 Apr 2024 16:15:07 GMT

Hi @Marzio87.

Was the pass purchased from Microsoft?

Speak spoon,

Katie

Re: Xbox gamespass subscription problem

Marzio87 — Mon, 29 Apr 2024 16:41:04 GMT

I don't know, like I said I got the code from a friend of mine, he didn't tell me where he bought it. I contacted him to get the information but haven't had a response yet. Speaking to Microsoft they told me that the subscription expired on the 25th but I can't manage it from the Microsoft site because if I click on "manage" to try to deactivate the subscription it takes me to your site. This is what they wrote to me by email:

I looked into it and it turns out that BT/EE has taken over your subscription. There is a trending issue related to BT/EE Xbox Game Pass Ultimate tokens. It appears that some BT/EE (discounted Xbox Game Pass Ultimate) tokens are being sold via gray market sellers. This results in customers being unable to manage their subscription due to the lack of any partnership with the BT/EE service. Note: BT/EE is a telecommunications company based in the EMEA region.
That said, we need to contact and ask for assistance from BT/EE Support to cancel your subscription.

Re: Xbox gamespass subscription problem

Katie_B — Tue, 30 Apr 2024 10:12:13 GMT

Thanks for getting back to me @Marzio87.

I would recommend asking your friend to go back to the point of purchase to get your subscription cancelled.

Katie