topic Re: Xbox gamepass - unable to add in Gaming

Xbox gamepass - unable to add

Kimward — Mon, 15 Apr 2024 11:26:27 GMT

I have been trying to add my Xbox gamepass for the last 5 weeks and keep getting errors messages, tried on different devices but all show the same.

I've spoken to EE multiple times over the phone and via chat but just keep getting told to 'keep trying to activate it'. When is this going to be fixed?

Re: Xbox gamepass - unable to add

Christopher_G — Mon, 15 Apr 2024 14:35:47 GMT

Hi @Kimward

Welcome to the community.

Is it your mobile contract that you got your Game Pass with, or another product/service?

Chris

Re: Xbox gamepass - unable to add

Kimward — Mon, 15 Apr 2024 14:37:12 GMT

No I have 6 months free game pass with my broadband service which i've recently taken out

Re: Xbox gamepass - unable to add

John-C — Mon, 15 Apr 2024 14:51:30 GMT

Hi @Kimward, sorry you can't claim your pass. I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John