topic Re: Re: Xbox game pass in Gaming

Re: Xbox game pass

jstxb — Fri, 05 Apr 2024 21:55:21 GMT

I have had the same issue for the two weeks with BT and now it continues with EE. Nothing suggested works. Very frustrating.

Re: Re: Xbox game pass

jstxb — Tue, 09 Apr 2024 15:27:57 GMT

I am still receiving the "We've had a problem loading this info. Please try again in a while" error message when trying to claim Game Pass Ultimate. Any suggestions for a fix would be very helpful.

Thanks.

Re: Re: Xbox game pass

Leanne_T — Tue, 09 Apr 2024 16:36:05 GMT

Hi @jstxb

Thanks for coming to the community.

Do you have a mobile or broadband account?

Have you spoken to our technical support team to get the error message looked into?

Leanne.

Re: Re: Xbox game pass

jstxb — Tue, 09 Apr 2024 16:42:02 GMT

I have Broadband and TV. Shortly before moving to EE from BT someone was looking in to it but assuming that will be no use now. It is the same issue as I was having with BT.

Re: Re: Xbox game pass

John-C — Tue, 09 Apr 2024 16:52:26 GMT

HI @jstxb, sorry you can't add your Game Pass. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.

Cheers

John