topic Re: Xbox Game Pass error? in Gaming

Xbox Game Pass error?

mikefairgrieve — Fri, 29 Mar 2024 17:38:03 GMT

Tried to activate my game pass online and it throws out an error every time.

Read it's a known issue on here and phoned 150. Agent on the phone said they have had lots of issues since the EE/BT merger and have been told to advise try again in two weeks even though that doesn't work . Advised him of the fix suggested on here via billing etc and he said that's not possible so raised a complaint. Complaint should be responded with in two weeks lol. Do EE/BT really know how to fix this? Will I ever get the Game Pass?

Re: Xbox Game Pass error?

Katie_B — Sat, 30 Mar 2024 07:57:46 GMT

Good morning @mikefairgrieve.

I am sorry to hear you are experiencing this.

Someone should be in touch regarding your complaint soon, however, please allow the timescale provided by the customer care agent.

If you have any further questions in the meantime, please do not hesitate to ask.

Katie

Re: Xbox Game Pass error?

mikefairgrieve — Sun, 31 Mar 2024 21:38:56 GMT

Hi @Katie_B

Not sure if anyone will be in touch as they closed my complaint straight away? Email notification received shortly after I got off the phone with CS.

Thanks for getting in touch with us recently.

We've now closed your complaint. Your reference number is VOL013-846653218733.

Mike

Re: Xbox Game Pass error?

Leanne_T — Mon, 01 Apr 2024 07:15:08 GMT

Hi @mikefairgrieve

Thanks for coming back to us, I am sorry to hear the complaint has been closed.

Do you have a mobile or home broadband account with the Game Pass included?

Leanne.

Re: Xbox Game Pass error?

mikefairgrieve — Mon, 01 Apr 2024 07:45:46 GMT

Hi @Leanne_T

I have Fibre 900 which included a 12 months game pass apparently, won't activate and CS haven't a clue what to do 🤷

Any ideas?

Mike

Re: Xbox Game Pass error?

Robbie-Mac — Mon, 01 Apr 2024 09:42:53 GMT

Hi @mikefairgrieve

Thank you for posting back!

I am sorry for the problems you're having activating your 12 month Xbox game pass offer. I will message you now in a moment with guidance on how you can come through to us and we'll be happy to help you out from here 🙂

Thanks,

Robbie