topic Re: Ps5 not connecting in Gaming

Ps5 not connecting

Layla_15 — Tue, 13 Feb 2024 19:41:08 GMT

Recently got a 4g wifi mini box as i live in a rural area and cant get fibre, works perfectly for mobile devices however my PlayStation connects to the network not the internet, one of the main reasons I got the box was to use it for my PlayStation and I see other people with similar issues and I haven’t yet found a solution to this, if there’s anyway to fix this let me know, if not I will be changing providers and returning it.

Re: Ps5 not connecting

James_B — Wed, 14 Feb 2024 08:14:29 GMT

Welcome to the EE Community, @Layla_15 🙂

I'm sorry to hear you're having problems getting your PS5 connected to the internet.

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

James

Re: Ps5 not connecting

Edst2 — Wed, 28 Feb 2024 12:10:36 GMT

Hi Layla, did you find a solution?

thanks

Re: Ps5 not connecting

Lafalot — Fri, 22 Mar 2024 20:21:11 GMT

I'm having the same issue I only got it for my disabled son to play his ps5 in his caravan in Wales everything else connects fine please help

Re: Ps5 not connecting

Leanne_T — Sat, 23 Mar 2024 08:02:44 GMT

Hi @Lafalot

Thanks for coming to the community.

What happens when the PS5 is connected to the WiFi device?

Have you spoken to our tech guides to get this looked into?

Leanne 🙂

Re: Ps5 not connecting

Lafalot — Sat, 23 Mar 2024 09:47:30 GMT

It connects to the WiFi but not the Internet they have told me they don't connect to consoles so it looks like its a cancel but the bt broadband that they can't fit works with the hybrid connect on the PlayStation I'm going to call them when we're back to try and find a resolution I'm not paying 77 pound a month for 2 routers for when we are at the caravan going to try plusnet aswel

Re: Ps5 not connecting

Leanne_T — Sat, 23 Mar 2024 10:26:17 GMT

Hi @Lafalot

Thanks for coming back to me.

Does the PS5 connect to the internet using another device?

I would suggest getting back in touch for the team to get this looked into in more detail.

Leanne.

Re: Ps5 not connecting

Lafalot — Sat, 23 Mar 2024 20:09:56 GMT

I've rang them they said the mobile WiFi doesn't connect to consoles it's going back don't worry

The bt hub I was sent with the hybrid connect does connect to the ps5 but is useless with Netflix on the fitrstick

Re: Ps5 not connecting

Lafalot — Sat, 23 Mar 2024 21:44:10 GMT

This is an ee issue I'm sending my mobile router back Monday morning I also signed up for bt broadband but there unable to fit it so they sent me an ee hybrid connect which does connect to the sons ps5 in his caravan but is unable to support any other device I think this needs to be made public which I will start to do on every social media platform

I specifically told the sales person that bt passed me to about the issue with the ps5 and they directed me to ee Mobile broadband and assured me this would be suitable and then be told by the tech team it doesn't connect to consoles this needs to addressing as its 50 pound a month for a useless product and I might add false advertising

Anyway bt and ee routers are being sent back Monday morning and I will let everyone know the lies that are being told

Re: Ps5 not connecting

Leanne_T — Sun, 24 Mar 2024 09:20:18 GMT

Hi @Lafalot

Just to check, do you have two mobile routers at the caravan that are both experiencing problems connecting?

Which EE router are you using and how many devices are connected when trying to use the PS5?

Thanks.

Leanne.

Re: Ps5 not connecting

Lafalot — Sun, 24 Mar 2024 11:14:09 GMT

I have a bt broadband hub that is waiting connection which they think may not be able to connect so they sent me an ee hybrid connect device this connects to my sons ps5 but nothing else works without freezing

After telling bt this they passed me too ee mobile broadband which runs everything fine except the ps5 as it won't connect to the Internet

I was very clear about my reasons for the use of broadband how many times do you want me to explain

Your tech team told me Saturday that ee mobile hubs don't connect to consoles so I was wondering how the bt hybrid connect does connect to the ps5 but the mobile hub won't

I'll be returning all the routers and cancelling the contracts and try plusnet

Re: Ps5 not connecting

Leanne_T — Sun, 24 Mar 2024 13:54:40 GMT

Hi @Lafalot

Could you try disconnecting all other devices from the EE router and try the PS5 again?

Also, just to check, can you enter the postcode on the EE Coverage & Network Status Checker and select 'check status' do we have any service reports showing or maintenance in the area?

Thanks.

Leanne.

Re: Ps5 not connecting

Lafalot — Sun, 24 Mar 2024 14:37:52 GMT

Your colleague told me you can't connect the router to consoles the ee coverage is fine in LL18 ***

The ps5 connects to the router but the Internet access is blocked by ee

The bt router connected to the hybrid ee connect connects to the ps5 fine but nothing else can use the router

Why would ee tech tell me you can't connect consoles when you can

I'm back home today so can't check anything the ps5 access is being blocked by ee so therefore it's useless to my son

I should not have been sold ee mobile broadband as I was told it would be fine when everyone has the same issue its nothing to do with Sony its ee blocking the consoles

And connecting the ps5 first will make no difference what so ever and you know This as its ee blocking the console

I'll bring it home Friday and cancel both the bt and ee contracts as I was sold a lie very unprofessional and people need to know about this so they can get out of there contracts legally its a disgrace

Thanks

[mod edit: personal details removed from the forum]

Re: Ps5 not connecting

Lafalot — Sun, 24 Mar 2024 14:37:23 GMT

The postcode is ll18 ** not *** sorry

[mod edit: personal details removed from the forum]

Re: Ps5 not connecting

Leanne_T — Sun, 24 Mar 2024 15:19:01 GMT

Hi @Lafalot

To look into what has been advised previously and what checks have been completed, I would suggest getting back in touch with our tech guides when you have access to the router and PS5 to complete full troubleshooting when you call.

Leanne.

Re: Ps5 not connecting

Lafalot — Sun, 24 Mar 2024 15:50:05 GMT

They told me point blank on Friday that the router will not connect to consoles end of I will try again on Friday then just return all the routers Monday barring Bank Holiday what a joke I have a disabled son who can't do much else than play his PlayStation so it's very disappointing

Re: Ps5 not connecting

Leanne_T — Sun, 24 Mar 2024 16:32:20 GMT

Thank you @Lafalot

I am very sorry this is happening, please let me know how you get on once you have contacted us with the devices to complete the troubleshooting.

Leanne.

Re: Ps5 not connecting

Caleb96 — Fri, 21 Jun 2024 19:13:43 GMT

I don't know if you're still after a fix for this issue but this worked for me.

https://community.three.co.uk/t5/Network/PlayStation-network-won-t-sign-in-on-hub/m-p/10128#U10128

Re: Ps5 not connecting

TheProphet99 — Wed, 14 Aug 2024 19:33:39 GMT

Hi, I know this thread is a couple of months old now so you probably won't see this. But this issue you're experiencing happened to me recently and I encountered a fix for it. I know you've probably changed your router by now but in case this follows you to any other network you need to

- Go to your router settings and find a way to change your IP address settings from IpV6 to IpV4,I can provide guidance on how to do this on an EE router but not with a different type, but you will be able to find some sort of online guide or get some assistance with it. This setting change does not have any harmful side effects to the router, in layman's terms it just allows the PS5 to identify the network much more easily and should fix your problem. I hope this helps if you see this, and if not I hope it provides some assistance to anyone else suffering from this issue as EE have been useless at resolving it, and these forums are filled with misinformation.