topic Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus in Gaming

Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Battlecub — Wed, 20 Mar 2024 08:48:18 GMT

Hi I have been having the exact same issue, never had a problem with BT but switched to new EE broadband and can't connect the Xbox via ethernet cable and the app doesn't work so can't use the Gaming Mode, which was one of the main reasons we switched over

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Wed, 20 Mar 2024 09:04:02 GMT

that why i swich was cos game mode and we move back Dec 2023 still cant use and smart hub plus and smart hub2 run same boot OS

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Daniel-S — Wed, 20 Mar 2024 12:49:22 GMT

Hi @Battlecub,

I've created a new thread for you as you're mentioning issues that @Profile closed doesn't seem to have.

What Xbox are you using exactly? Does the connection work ok through WiFi? What specific error message are you getting and does this stop you from gaming at all?

Thank you
Daniel-S

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Battlecub — Wed, 20 Mar 2024 13:22:41 GMT

Thank you.

I am using an Xbox Series X, so when I connect via Ethernet cable it will work but it has

Wired

IPv4 & IPv6

NAT Type: Moderate

UPnP not successful

xbox.com/xboxone/UPnP

We haven't been able to use the WiFi Controls either so can't activate the Game Mode or manage our settings

I have checked the hub manager and the UPnP setting is on and DMZ is off

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Wed, 20 Mar 2024 21:21:15 GMT

I am having same issue

"I am using an Xbox One S, so when I connect via Ethernet cable it will work but it has following issue

From

We haven't been able to use the WiFi Controls either so can't activate the Game Mode or manage our settings since Dec 2023

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

JamesS84 — Sun, 31 Mar 2024 09:08:50 GMT

I am having exactly the same problem. I setup EE hub since the BT merge and never had a problem with my Series X. Now every time I switch the console on dashboard says "connect to internet" I also have the issue where I have to constantly test NAT type so it is open rather than the default Moderate. Surely an update could fix this? Or has anybody found a solution?

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Sun, 31 Mar 2024 09:29:42 GMT

you after port forwarding

These ports must be open to connect to the Xbox network:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

XRaySpeX — Mon, 01 Apr 2024 21:09:46 GMT

@Profile closed : In which direction?

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

JamesS84 — Wed, 03 Apr 2024 10:41:20 GMT

I mean I have the exact same issue as your screenshot Alex.

IPv4 &IPv6

NAT type Moderate

UPnP not successful

This is every time I turn my console on. Going to ring them on my break see if they have any solutions

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Wed, 03 Apr 2024 12:37:56 GMT

I tried to phone them, and they tried sending you new hub when it is not a hardware issue UPnP issue

I would log in to 192.168.1.254

These ports must be open to connect to the Xbox network:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Battlecub — Wed, 03 Apr 2024 18:27:51 GMT

We decided to end our contract and move back to BT and they gave us 4 months for free and waved the upfront cost

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

JamesS84 — Wed, 03 Apr 2024 19:14:45 GMT

How did you go about this please?

Did you explain to EE that you wanted to move back to BT or contact them directly?

Finally did they send you a different hub that resolved this problem?

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

JamesS84 — Wed, 03 Apr 2024 19:35:47 GMT

So opening all the ports you mentioned, did that sort UPnP and Open your NAT type

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Wed, 03 Apr 2024 20:10:57 GMT

Yes does

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

JamesS84 — Wed, 03 Apr 2024 20:20:12 GMT

How did you add more than one port??? It does not even let me. I press the + symbol and nothing happens. Getting very frustrated with this

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Profile closed — Thu, 04 Apr 2024 08:39:35 GMT

so for the first one Xbox One Port 88 (UDP)

Xbox One 1 Port 3074 (UDP and TCP) keep going but remember press the + symbol

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

Tonic68 — Sat, 18 May 2024 22:02:26 GMT

You need a cat5E ethernet cable no other cable works due to compatibility issues

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

enragedbadgerz — Fri, 24 May 2024 20:28:54 GMT

it's because EE USE CGNAT. EE are absolutely aware about the issue but choose to pretend it's new (post office anyone) it's an Xbox configuration problem but because of the CGNAT it messes everything up. I have 3 xboxxs on my network it's impossible to have any of them open. I've just switched from BT and all where open at once all the time. EE shouldn't advertise a gaming net if it isn't compatible with Xbox should they. I'm still in my cooling off period so I'm canceling in the morning.

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

enragedbadgerz — Fri, 24 May 2024 20:32:16 GMT

and yes I've tried every port forwarding, new ports, static and dynamic IP, IPV6 PinHOLES ( true ipv6 doesn't need pinholes, as it uses Mac address) I've disabled upnp tried dmz and after tons of googling the answer is EE have cut corners on ipv4 address and used a CGNAT system instead of the proper system open reach use . please if anyone can prove me wrong and fix this please do

Re: Re: Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

enragedbadgerz — Fri, 24 May 2024 20:33:06 GMT

that's not it I'm afraid every router comes with 5e