topic Re: Xbox Game pass ultimate add on in Gaming

Xbox Game pass ultimate add on

Cheftoyou78 — Tue, 12 Mar 2024 20:14:43 GMT

Hi New customer here. I've been with ee for three weeks and have been trying to activate the Xbox game pass ultimate add on that was part of the package I ordered. But as yet I have been unable to get it to go further than an error message as shown in the pic below and I will admit it is getting a bit tiring to be honest.

Thank you for any help you can offer.

@Everyone

Re: Xbox Game pass ultimate add on

Christopher_G — Wed, 13 Mar 2024 07:51:17 GMT

Hi @Cheftoyou78

Welcome to the community.

Could you try doing it when not connected to WiFi, just to see if that works please?

Chris

Re: Xbox Game pass ultimate add on

Cheftoyou78 — Wed, 13 Mar 2024 08:00:34 GMT

Thank you. Tried that. Still the same message.

Re: Xbox Game pass ultimate add on

Christopher_G — Wed, 13 Mar 2024 08:11:20 GMT

OK, thanks @Cheftoyou78

Is it a chargeable add-on that you have purchased or an inclusive extra as part of your plan?

Chris

Re: Xbox Game pass ultimate add on

Cheftoyou78 — Thu, 14 Mar 2024 16:24:16 GMT

It was part of the package plan I chose.

Re: Xbox Game pass ultimate add on

Leanne_T — Thu, 14 Mar 2024 16:38:43 GMT

Thanks @Cheftoyou78

Could you try opening the link using another browser to see if this works for you?

If you get the same error message, please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: Xbox Game pass ultimate add on

Cheftoyou78 — Thu, 14 Mar 2024 16:47:17 GMT

Tried that yes and doesn't work on safari or Chrome. I have tried 150 but it doesn3work as I don't have an ee landlines or mobile

Thank you

Re: Xbox Game pass ultimate add on

Leanne_T — Thu, 14 Mar 2024 16:50:21 GMT

I see @Cheftoyou78

You can call 0800 956 6000 from any phone and the team will certainly get this looked into for you.

Leanne.

Re: Xbox Game pass ultimate add on

Kerri2704 — Sun, 23 Jun 2024 18:59:08 GMT

Hi I’m having the same problem. Did you get it sorted out?