topic Re: xbox game pass ultimate cancellation in Gaming

xbox game pass ultimate cancellation

Stofik — Mon, 04 Mar 2024 15:37:28 GMT

Hello,
I bought xbox game pass ultimate subscription for 1 month in January and now I noticed it is still running but can't cancel it on my microsoft ( xbox ) account, it always redirects me to BT/EE.
Can someone help me, I don't know how to cancel it.
Thank you

Re: xbox game pass ultimate cancellation

Stofik — Mon, 04 Mar 2024 15:52:02 GMT

where to find plans & add-ons in the menu. I don't see where the "menu" is

Re: xbox game pass ultimate cancellation

Katie_B — Mon, 04 Mar 2024 16:06:08 GMT

Hello @Stofik.

Thanks for coming here.

Are you logging in via EE online or the app?

Katie

Re: xbox game pass ultimate cancellation

XRaySpeX — Mon, 04 Mar 2024 16:20:16 GMT

Made readable:

@Stofik wrote:
Hello, I bought xbox game pass ultimate subscription for 1 month in January and now I noticed it is still running but can't cancel it on my microsoft ( xbox ) account, it always redirects me to BT/EE. Can someone help me, I don't know how to cancel it. Thank you

Re: xbox game pass ultimate cancellation

Stofik — Mon, 04 Mar 2024 16:23:48 GMT

Both.😅

Re: xbox game pass ultimate cancellation

XRaySpeX — Mon, 04 Mar 2024 16:24:39 GMT

You bought somebody else's subs. from some fly-by-night "reseller" who had no right to it. EE can't help you. The BT/EE user owns it. You need to go back to the seller.

Re: xbox game pass ultimate cancellation

Katie_B — Mon, 04 Mar 2024 16:25:41 GMT

When you log in to your EE app there should be the option to 'Manage' @Stofik.

If you select this, you will then see the option for Plans & subscriptions.

Katie

Re: xbox game pass ultimate cancellation

Stofik — Mon, 04 Mar 2024 16:33:03 GMT

I don't have it there, I bought the xbox game pass ultimate subscription on ENEBA and I don't know how to cancel it at all. Please help.