topic Re: Ps portal not connecting in Gaming

Ps portal not connecting

JLT1990 — Sat, 24 Feb 2024 18:39:50 GMT

why will the ps portal not connect to EE on my iPhone hotspot? Connected to a friend’s o2 and another on giff gaff using their sim in my phone so it’s not phone it’s the network. Any suggestions

Re: Ps portal not connecting

Katie_B — Sun, 25 Feb 2024 07:58:53 GMT

Hi @JLT1990.

Are you able to connect other devices to your hotspot OK?

Katie

Re: Ps portal not connecting

JLT1990 — Sun, 25 Feb 2024 11:09:44 GMT

Hi. Yes other phones, my iPad connected fine to my hotspot just not the ps portal. It’s not my phone as other networks work with the ps portal in my phone so it’s something on the EE network with the ps portal.

Re: Ps portal not connecting

Katie_B — Sun, 25 Feb 2024 11:43:27 GMT

Thanks for confirming @JLT1990.

Have you been able to speak with our tech guides?

They should be able to look into this further for you.

Katie

Re: Ps portal not connecting

Bumfluff4548 — Sat, 16 Mar 2024 09:45:47 GMT

Same problem

installed EE APN ivp4 from GitHub

give it a google, works like a dream

works by vpn, took all of 30 seconds

Re: Ps portal not connecting

IsmaeelO — Sun, 17 Mar 2024 09:46:27 GMT

I also have this same problem.

Re: Ps portal not connecting

XydocX — Fri, 26 Jul 2024 20:25:09 GMT

I installed the same one and I can connect my hotspot but I get an error “sorry but something went wrong” but it works with my WiFi and friends data, do you know how to fix it?

Re: Ps portal not connecting

Baldspur — Sat, 14 Dec 2024 11:22:53 GMT

I spoke to your tech guides who said it’s a PlayStation issue. It isn’t. It’s an issue with EE router settings

Re: Ps portal not connecting

Baldspur — Sat, 14 Dec 2024 11:24:16 GMT

PlayStation have been through port forwarding with me , reboot router. pS5 and nothing works. EE shouldn’t be selling a product that can’t work away from home due to its own router settings.

Re: Ps portal not connecting

Rach_H — Sat, 14 Dec 2024 16:01:02 GMT

Hi @Baldspur

Welcome back to the Community!

I'd recommend reaching back out to our Technical team, and they will be able to take a look into this for you.

Rach

Re: Ps portal not connecting

Baldspur — Sat, 14 Dec 2024 16:32:23 GMT

I have spoken with them 3 times and every times they say it’s not their issue and to speak to PlayStation. It’s like talking to a brick wall