topic EE Xbox Game Pass in Gaming

EE Xbox Game Pass

dom_m2 — Fri, 16 Feb 2024 10:42:29 GMT

I purchased broadband & specifically went with the package that would include the 12 months xbox game pass as this worked out financially beneficial to take this offer. However, i'm still unable to activate the 12 month game pass meaning that im now going to need to renew the game pass myself & pay for it again even though EE should now be providing me with it.

I spoke to EE & they said to allow them until 14/02 & yet from what I can see we're still no closer to a fix after continually trying day in day out to activate the add on.

Seems like this has been an ongoing issues for years with EE. I switched from Sky broadband as had issues with there broadband service & now im wondering if I was better of staying where I was. Very disappointing especially as this has been a long term issue which you would have thought hey could have resolved by now!

Re: EE Xbox Game Pass

Leanne_T — Fri, 16 Feb 2024 12:53:00 GMT

Hi @dom_m2

Thanks for coming to the community.

What happens when you try and set up the Game Pass?

When did your broadband go live?

Thanks 🙂

Leanne.

Re: EE Xbox Game Pass

dom_m2 — Fri, 16 Feb 2024 13:10:26 GMT

Hi @Leanne_T

I follow the link that was emailed & text to me, I then see the Game Pass option with the 'Add' button so I click this & it open an additional text box to agree to the T&C's so I then agree to them but it doesn't do anything at this stage.
It did previously give an error message stating it was an issue at EE's end & to try again later. Thats been about 2 weeks now though.

My broadband was activated on 19/01/2024.

Thanks

Re: EE Xbox Game Pass

Paddy-B — Fri, 16 Feb 2024 13:44:33 GMT

Hi @dom_m2,

Thank you for posting. I'm sorry you haven't been able to activate the Xbox Game Pass that was included with your Broadband package. If you send me your details, I'll take a look at this for you.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: EE Xbox Game Pass

dom_m2 — Tue, 20 Feb 2024 11:31:20 GMT

Is there any update here please @Paddy-B @Leanne_T as I have responded to the DM from Paddy on 16/02 but have still not had any response & this still remains unsolved!

Re: EE Xbox Game Pass

Paddy-B — Tue, 20 Feb 2024 14:32:17 GMT

Hi @dom_m2,

Thank you for replying. I've had a look in our PM queue and can see that we do have your details. I'm sorry one of the team hasn't been in touch yet. We've been working through a bit of a backlog.

One of the team will be in touch as soon as your details hit the top of the queue.

If you can't wait, please give EE a call on 0330 123 1105.

Thanks,

Paddy

Re: EE Xbox Game Pass

dom_m2 — Fri, 01 Mar 2024 09:10:37 GMT

2 weeks on & still not resolved!

Re: EE Xbox Game Pass

Daniel-S — Fri, 01 Mar 2024 11:37:21 GMT

Hi @dom_m2,

I'm sorry that this is still ongoing.

Paddy is chasing this with our internal Xbox team as this was sent to them to fix and contact you.

Thank you

DanielS

Re: EE Xbox Game Pass

dom_m2 — Tue, 05 Mar 2024 15:01:54 GMT

Any update @Paddy-B @Daniel-S as still not heard anything back to get this resolved

Re: EE Xbox Game Pass

Paddy-B — Tue, 05 Mar 2024 15:33:41 GMT

Hi @dom_m2,

Thank you for posting I'm sorry we haven't had an update from the Xbox Team. I'm chasing this and as soon as I know more, I'll get back in touch.

Thanks,

Paddy

Re: EE Xbox Game Pass

dom_m2 — Wed, 13 Mar 2024 16:30:09 GMT

@Paddy-B still nothing back on this! Spent an hour on the phone to someone a week ago who told me that I’d get a code sent through via email within 5 days max!
This is the worst service I’ve ever experienced. What is going on????

Re: EE Xbox Game Pass

Gigi223 — Thu, 14 Mar 2024 13:49:07 GMT

Im going through this right now. It is just embarrassing that the option on their site is not working at all. Why even place it there if it wont work? We are paying for your service and we cant get treated well at least? Are we asking for too much? Remove the option from your plans if you cannot fulfill the request and stop trying to deceive customers. This should be illegal from you EE, joke of a company.

Re: EE Xbox Game Pass

dom_m2 — Thu, 14 Mar 2024 14:31:19 GMT

@Gigi223 glad I’m not going through this stress alone. I’m sure there are hundreds of us though in a similar situation. It’s honestly appalling!

Re: EE Xbox Game Pass

stevieh4130 — Thu, 14 Mar 2024 14:54:19 GMT

Exactly the same here.

Re: EE Xbox Game Pass

stevieh4130 — Thu, 14 Mar 2024 15:00:40 GMT

I'm in exactly the same situation. Why don't they just send out a 6M/12M code via your registered email.

It's not THAT hard is it?

The APP sends me to a store to buy consoles and games and the website gives me an error code when I try to ADD. It states that I have 12M for £0 the £10 a month after that. Just get that same error code regardless of browser or device.

It's deeply frustrating as my Gamepass is just about to run out, hence the switch from BT to EE.

Re: EE Xbox Game Pass

Paddy-B — Thu, 14 Mar 2024 16:19:12 GMT

Hi @stevieh4130 and @Gigi223,

Thank you for posting. I'm sorry if you both are experiencing the same issue. If you send me your details, I'll get my colleagues in the Xbox Team to investigate.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: EE Xbox Game Pass

dom_m2 — Sat, 30 Mar 2024 18:47:41 GMT

@Paddy-B still nothing on this?? And no weekly update as promised! This is getting really tedious now

Re: EE Xbox Game Pass

David-M — Sun, 31 Mar 2024 10:03:01 GMT

Hi @dom_m2

Sorry for the delay getting this sorted for you. @Paddy-B is out of the office today but is due back tomorrow and will be chasing this up for you.

Cheers

David

Re: EE Xbox Game Pass

ZoeMouse — Sat, 17 Aug 2024 06:39:58 GMT

Hi,

Did you ever find a way to get this sorted? I am going through the same thing now, but for a supposed 24 month ‘free’ ultimate game pass. I’m going round and round in circles for the last 3 months!

Re: EE Xbox Game Pass

David-M — Sat, 17 Aug 2024 08:59:45 GMT

Hi @ZoeMouse and thanks for the post.

I can help with the gamepass problems. I've dropped you a private message so please reply ith the details and we'll take it from there.

Cheers

David