topic Activating add on - xbox game pass in Gaming

Activating add on - xbox game pass

GinjaNinja76 — Sun, 04 Feb 2024 21:35:54 GMT

My son has a phone on my account and has the xbox game pass as an add on. How does he activate it on his existing xbox account as I can't see how to do it on the app!

Re: Activating add on - xbox game pass

Christopher_G — Mon, 05 Feb 2024 08:26:25 GMT

Hi @GinjaNinja76
Welcome to the community.

Is it active as an inclusive extra on his phone plan? Did he follow the activation link from the text message that is sent?

Chris

Re: Activating add on - xbox game pass

GinjaNinja76 — Sat, 10 Feb 2024 21:29:16 GMT

Hi @Christopher_G

Thanks 😉

It's showing as added inclusive extra but I can't see where it says active?! My son didn't get a text

Re: Activating add on - xbox game pass

Christopher_G — Sun, 11 Feb 2024 07:44:28 GMT

OK, thanks @GinjaNinja76

If you speak to our Mobile Care team, they'll try and resend the activation link through.

Chris