topic Re: Without my permission in Gaming

Without my permission

Lowrifrancez1 — Fri, 02 Feb 2024 13:43:28 GMT

I have noticed that a PlayStation 5 has been taken out on contract on my EE account and I have no idea who has done this or how, and I’m having to pay 35 pounds every month for it on top of my own contract….. can you please help as I cannot afford to pay that , and I have no idea who has done it! Can u please cancel the PlayStation and find out who has done this ! I am not happy at all, I have been a loyal customer for over 10 years but now I don’t trust my EE account and I am thinking of changing to another phone account …. Can anyone assist me asap! It is fraud whoever has done this !!!!

Re: Without my permission

Northerner — Fri, 02 Feb 2024 13:53:12 GMT

Hi @Lowrifrancez1

You'll need to speak to EE CS on 150 about this issue.

Thanks

Re: Without my permission

Leanne_T — Fri, 02 Feb 2024 14:34:04 GMT

Hi @Lowrifrancez1

I am sorry to hear this, please call us on 150 and our mobile guides will certainly get this looked into and help you get this sorted.

Let us know how you get on.

Leanne.