topic Re: Lagging in Gaming

Lagging

Monkfish2 — Sun, 21 Jan 2024 21:07:19 GMT

Hi , changed package when contract was up fior renewal on 19th jan , ps5 jumping like hell , wasn’t doing it on previous contract , lady on phone said this new contract was fine for gaming 59-65 mps not sure what old contract was , do I need a n upgrade or Wi-Fi booster help ? Any info would be gladly appreciated

Re: Lagging

Leanne_T — Mon, 22 Jan 2024 08:41:50 GMT

Hi @Monkfish2

Thanks for coming to the community.

I would suggest giving us a call to get the account looked into to see if the changes could have changed your speed.

Thanks 🙂

Leanne.

Re: Lagging

Monkfish2 — Mon, 22 Jan 2024 20:59:22 GMT

Hi phoned , man said it could be other devices affecting speeds etc , switched them off , still lagged online making game play almost unplayable, guy said I had same speeds in previous contract but I never had any problems with that only when changed . Looking a solution , thanks in advance

Re: Lagging

Leanne_T — Tue, 23 Jan 2024 08:12:17 GMT

Thanks for trying the steps the team requested @Monkfish2, if this has continued after this please call our tech guides again to complete further troubleshooting and get this looked into further.

Leanne 🙂

Re: Lagging

Monkfish2 — Thu, 01 Feb 2024 22:46:26 GMT

Got a new contract , same Wi-Fi speeds as b4 , gaming online lagging / stuttering ,have talked to Ee did what guy said to do ,not worked . Never had this problem with previous contract , really annoying

Re: Lagging

Leanne_T — Fri, 02 Feb 2024 07:52:08 GMT

Hi @Monkfish2

Do we have any maintenance works in your area? You can check by entering your postcode into our coverage checker and then 'check status'

Leanne.