topic Re: Xbox series s bundle in Gaming

Xbox series s bundle

Gareth0108 — Thu, 21 Dec 2023 10:06:16 GMT

Hi.

I received my xbox series S bundle.

I have no option for any of the below features on setup?

Next generation gaming
Smallest Xbox ever
Includes over 100 games with 24 months' Xbox Game Pass Ultimate
Includes Gamer’s Data Pass
Starfield included with Xbox Game Pass Ultimate
Includes £50 EE Store voucher

Re: Xbox series s bundle

Christopher_G — Thu, 21 Dec 2023 12:18:12 GMT

Hi @Gareth0108

Welcome to the community.

You'll receive a text message from us 14 days after purchase with a link to activate your Game Pass Ultimate subscription.

You'll receive a separate text message from us 15-30 days after purchase with your store voucher. 🙂

Chris

Re: Xbox series s bundle

Gareth0108 — Thu, 21 Dec 2023 12:31:59 GMT

Hi,

Thanks for the reply. I went onto chat, got the game pass set up says 1 month then will be renewed monthly.

Also said I don't get the voucher as I could have one of the options not all?

Re: Xbox series s bundle

Christopher_G — Thu, 21 Dec 2023 13:02:25 GMT

OK, thanks @Gareth0108

I can't see anything to say that you won't receive it. Give us a shout if you don't get the message after 30 days. 🙂

Chris

Re: Xbox series s bundle

Gareth0108 — Thu, 21 Dec 2023 13:16:38 GMT

I will. Thank you

Re: Xbox series s bundle

Hars1978 — Thu, 11 Jan 2024 15:54:52 GMT

I’ve been waiting 31 days can you help

Re: Xbox series s bundle

Katie_B — Thu, 11 Jan 2024 16:24:43 GMT

Hi @Hars1978.

If you have not received a text from us containing a link and you have exceeded 30 days, please give us a call on 150.

Katie

Re: Xbox series s bundle

Gareth0108 — Tue, 16 Jan 2024 09:50:44 GMT

Hi. Still no voucher and not getting very far on live chat 😔

Re: Xbox series s bundle

Katie_B — Tue, 16 Jan 2024 10:17:00 GMT

Hi @Gareth0108.

Thanks for keeping us updated.

Are you currently speaking with an agent on live chat?

Katie

Re: Xbox series s bundle

Gareth0108 — Tue, 16 Jan 2024 10:20:30 GMT

Hi Katie.

Yes I'm speaking with an agent. They are saying my bundle isn't eligible even though I've listed the bundle I purchased in this thread and the voucher is on it.

Re: Xbox series s bundle

Katie_B — Tue, 16 Jan 2024 10:24:51 GMT

Hi @Gareth0108.

Is it the £50 EE Store voucher you are trying to claim?

Katie

Re: Xbox series s bundle

Gareth0108 — Tue, 16 Jan 2024 10:25:43 GMT

Yeah

Re: Xbox series s bundle

Katie_B — Tue, 16 Jan 2024 10:41:38 GMT

Hi @Gareth0108.

I have checked and can see the EE store voucher will be sent via SMS, this offer ended on January 8th so you have ordered within the time frame.

Has anything else been advised whilst speaking with our live chat agent?

Katie

Re: Xbox series s bundle

Gareth0108 — Tue, 16 Jan 2024 10:44:01 GMT

They have said it wasn't part of the bundle I purchased. It was as that's the reason I have the lost of benefits listed here. The chat has been closed and I'm told I'm not eligible

Re: Xbox series s bundle

Katie_B — Tue, 16 Jan 2024 10:59:28 GMT

Hi @Gareth0108.

I have sent you a private message for more details.

Speak soon,

Katie