topic Re: Unable to set up Xbox gamepass in Gaming

Unable to set up Xbox gamepass

marcatkd — Tue, 30 May 2023 20:46:17 GMT

I recently got an Xbox series X as an add-on, have followed the link to set up a activate this, entered my number and verification number. What loads next is a blank white screen.
I have tried this on my phone, my wifes phone, my laptop on 3 different browsers - it all shows the same thing.
I have cleared the cache and cookies.
I've tried on mobile data and wifi.

Seems extremely frustrating as I'm paying for 24 months of xbox game pass but cannot activate it. I have an Xbox and no games.

Re: Unable to set up Xbox gamepass

Leanne_T — Wed, 31 May 2023 07:10:24 GMT

Hi @marcatkd

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you and help you get the Game Pass set up.

Thanks 🙂

Leanne.

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 10:38:33 GMT

I've had exactly the same! Calling 150 were less than useless. They said to contact Xbox when its clearly an EE issue. We are been fobbed off and its looking more likely that they can't provide the service they promise in their plans

Re: Unable to set up Xbox gamepass

Leanne_T — Wed, 31 May 2023 10:42:05 GMT

Hi @Aaronjensen1996

Have you been sent the link to activate the Game Pass?

Leanne 🙂

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 10:44:58 GMT

Yes. I get so far as to putting in the one time passcode, then I just get a blank white screen. I refresh then it says technical error please try again later. I've tried contacting live chat, ringing up everything I can possibly think of and no troubleshooting is helping get anywhere. I'm incredible frustrated about this and if its not resolved I'm paying more than necessary on my bill!

Re: Unable to set up Xbox gamepass

Leanne_T — Wed, 31 May 2023 10:46:56 GMT

Hi @Aaronjensen1996

Can you try opening the link in a new web browser after clearing cookies and cache, does the same happen?

Leanne 🙂

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 10:48:32 GMT

Yes I've tried all of this, using WiFi, mobile data, multiple browsers, multiple devices, clearing cookies and cache. Absolutely everything and the same thing happens every time

Re: Unable to set up Xbox gamepass

Leanne_T — Wed, 31 May 2023 11:59:00 GMT

Thanks @Aaronjensen1996

It does sound like you have tried everything you can and this would need to be looked into further for you. Please try calling us again on 150 and select technical support. The team will see what they can do to help.

Leanne.

Re: Unable to set up Xbox gamepass

T3dw4rd — Wed, 31 May 2023 12:19:02 GMT

I also have this issue - exactly as described. Tech support referred me to Microsoft, who said it was definitely not at their end and referred me back to EE. I am awaiting further now from EE tech support.

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 12:20:02 GMT

They clearly don't know what they are doing

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 12:20:28 GMT

Why? They will just tell me to contact xbox again

Re: Unable to set up Xbox gamepass

Karmaaround — Wed, 31 May 2023 12:33:09 GMT

Same here, multiple devices, browsers, mobile on/off.

Copy and pasting links, clicking link direct.....................

Nothing, blank screen after blank screen after blank screen.

Re: Unable to set up Xbox gamepass

Karmaaround — Wed, 31 May 2023 12:55:26 GMT

I have see multiple posts over the last two years regarding this issue and not one solution.

Should be simple, click the link, activate, get a code.

Sadly it's a pain in the backside.

It's obvious it's an EE issue so can we have a solution please ?

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 12:57:57 GMT

I've just been emailed by the person I spoke to this morning and they've said they are aware of an issue and it's under investigation but as you say its been going on ever since they introduced game pass so I'm doubtful they will be able to fix it

Re: Unable to set up Xbox gamepass

Leanne_T — Wed, 31 May 2023 14:03:13 GMT

Hi @Karmaaround

If you call us on 150, the team will be able to run through troubleshooting with you to get this looked into further.

Thanks.

Leanne.

Re: Unable to set up Xbox gamepass

T3dw4rd — Wed, 31 May 2023 15:18:08 GMT

if you try to follow the link to verify/activate game pass now, you get a page that says "ERROR - We're working on fixing this page" so hopefully this will get resolved.

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 15:24:40 GMT

Any estimation on how long this will take to fix?

Re: Unable to set up Xbox gamepass

T3dw4rd — Wed, 31 May 2023 15:46:17 GMT

I have no idea, I am in the same position as you so don't have any inside knowledge, i just thought I would try it again

Re: Unable to set up Xbox gamepass

marcatkd — Wed, 31 May 2023 18:39:46 GMT

I know folks have said they have been on the phone to them already, I'm on the phone now - hoping I get somewhere!
If I do, i'll be sure to message here.

Re: Unable to set up Xbox gamepass

Aaronjensen1996 — Wed, 31 May 2023 18:42:07 GMT

Thanks. Would be grateful if you kept us updated on how you get on