topic Re: Free 12 month Game Pass - where is it? in Gaming

Free 12 month Game Pass - where is it?

DavrosB — Fri, 22 Dec 2023 09:00:16 GMT

I signed up to a broadband deal which promised 12 months Game Pass. I recieved the text message with the link which tells me to follow ee.co.uk/go/gameing - head for Your Products (cant find this), scroll to Gaming and click Add.

Has anyone got this to work that could help?

Re: Free 12 month Game Pass - where is it?

Christopher_G — Fri, 22 Dec 2023 10:50:19 GMT

Hi @DavrosB

Welcome to the community.

Could you follow the link and post a screenshot (obscuring any personal information) please?

Chris

Re: Free 12 month Game Pass - where is it?

DavrosB — Sat, 23 Dec 2023 10:44:38 GMT

Re: Free 12 month Game Pass - where is it?

Katie_B — Sat, 23 Dec 2023 13:42:29 GMT

Hi @DavrosB.

Do you have an EE mobile?

If yes, does the pass show in your EE App add-ons?

Katie

Re: Free 12 month Game Pass - where is it?

DavrosB — Tue, 26 Dec 2023 09:29:13 GMT

Nothing on the app either. I've tried to click on My Plans and Subscriptions as per another forum post, but it just says, "

This service isn’t working right now

Re: Free 12 month Game Pass - where is it?

Leanne_T — Tue, 26 Dec 2023 10:42:38 GMT

Hi @DavrosB

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂