topic Re: Xbox Game Pass Ultimate - unable to remove subscription in Gaming

Xbox Game Pass Ultimate - unable to remove subscription

Shilow86 — Sat, 02 Dec 2023 12:13:17 GMT

Hi,

i'm not a customer of yours, but after purchasing an Xbox Game Pass Ultimate 1 month card from G2A.com, i noticed that now i have a subscription with you on my Microsoft account.
I asked Microsoft explanation about, but they cannot remove o modify the subscription, as is activated with an external partner (EE/BT).
Now, i see that i'm not the only one with this issue, and you are not providing any help (i can't understand why honestly).
But i have the physical card that has been used to activate the product, so i'm asking you please to remove or close this malicious account, because it's clear that is a fraud, and someone out there is paying with his credit card for our subscriptions.
I can provide any useful info if your support needs.

PLEASE DO NOT SEND ME BE TO MICROSOFT AS THEY CANNOT DO ANY CHANGE TO YOUR SUBSCRIPTION.

Thank you

Re: Xbox Game Pass Ultimate - unable to remove subscription

Leanne_T — Sat, 02 Dec 2023 13:20:43 GMT

Hi there @Shilow86

Thanks for coming to the community.

It sounds like you have purchased a subscription that is being billed to someone's EE/BT account.

Only the EE/BT account holder will be able to manage the subscription.

Please contact the reseller for support.

Thanks

Leanne.

Re: Xbox Game Pass Ultimate - unable to remove subscription

jkingsbury1 — Sat, 09 Dec 2023 15:09:25 GMT

Did you get a resolution to this issue as EE know nothing about it, it is clearly evident that this is a scam of sorts and BT/EE should be investigating this as a matter of urgency. It has also happened to me as well. It made me slightly confused as I do have an EE device but they knew nothing.

Re: Xbox Game Pass Ultimate - unable to remove subscription

jkingsbury1 — Sat, 09 Dec 2023 15:10:18 GMT

Re: Xbox Game Pass Ultimate - unable to remove subscription

jkingsbury1 — Sat, 09 Dec 2023 15:11:53 GMT

Re: Xbox Game Pass Ultimate - unable to remove subscription

jkingsbury1 — Sat, 09 Dec 2023 15:12:59 GMT

Re: Xbox Game Pass Ultimate - unable to remove subscription

jkingsbury1 — Sat, 09 Dec 2023 15:13:41 GMT

Re: Xbox Game Pass Ultimate - unable to remove subscription

Shilow86 — Sun, 10 Dec 2023 08:28:21 GMT

Hi,

in the end, nor Microsoft or EE helped me.
I've contacted the seller via G2A.com and he told me that the code he sold me wasn't 1 month but 6.
This is why it is still active now.
If you can contact the seller and he probably will help you.
Hope it will be helpful.