topic Re: xbox game pass in Gaming

xbox game pass

xbox00 — Thu, 30 Nov 2023 14:19:23 GMT

Hello, I bought an xbox game pass code from G2a, after activating the code, I wanted to stop the automatic payment, but it was not possible to do so, because it is suddenly tied to bt/ee. Even though I have nothing to do with bt/ee. I contacted xbox support and g2a support, no one can do anything without you. Is it possible to cancel the subscription so that everything goes back to how it was before, that my subscription is not tied to bt/ee? As far as I understand, many people have been affected by this problem recently

Re: xbox game pass

James_B — Thu, 30 Nov 2023 16:21:16 GMT

Hi @xbox00,

Welcome to the EE Community. 🙂

It sounds like you have purchased a subscription that is being billed to someone's EE/BT account.

Only the EE/BT account holder will be able to manage the subscription.

Please contact the reseller for support.

Thanks

James

Re: xbox game pass

xbox00 — Thu, 30 Nov 2023 16:59:59 GMT

i have already contacted both g2a and the seller i bought the key from, the seller is not responding to messages. are there any other options to do?

Re: xbox game pass

James_B — Thu, 30 Nov 2023 17:27:11 GMT

Hi @xbox00,

Sorry, we wouldn't be able to access the account of the bill payer without them contacting us directly and completing a security check.

I'd recommend raising a complaint with the retailer you purchased the subscription from.

James

Re: xbox game pass

xbox00 — Thu, 30 Nov 2023 17:50:19 GMT

I already contacted g2a support, who told me to contact the seller, but the seller does not respond to my messages.

Re: xbox game pass

James_B — Thu, 30 Nov 2023 18:00:11 GMT

I'm sorry to hear that, @xbox00

I'd love to help you with this, but as mentioned earlier, the only person with control over this subscription is the EE/BT account holder who is paying for it via their account.

James

Re: xbox game pass

xbox00 — Fri, 01 Dec 2023 16:40:31 GMT

The seller answered me and said that he had no idea how to solve this problem. That everyone who has encountered the problem has returned to normal after a while, but I have had this problem for the second month.

Re: xbox game pass

Hacker1 — Fri, 01 Dec 2023 20:11:02 GMT

hi, have you find a solution, i have the same problem

Re: xbox game pass

xbox00 — Fri, 01 Dec 2023 20:52:25 GMT

no, xbox supoort and bt/ee as you can see say that there is nothing they can do to fix this problem, the seller also said that they don't know where they get the keys and that everything should work itself out, but it's already taken me two months , it's a nightmare

Re: xbox game pass

Leanne_T — Sat, 02 Dec 2023 07:53:25 GMT

Hi @xbox00 @Hacker1

I am sorry we are unable to provide support if you you have purchased a subscription that is being billed to someone's EE/BT account.

You would need to contact the seller and open a complaint if this is not sorted for you.

Leanne.

Re: xbox game pass

Duco — Sat, 09 Dec 2023 17:54:39 GMT

I encountered the same problem but I'm still in the first month. Can someone tell my how you are being billed the months after the game key month? Is that through xbox because then wouldn't it just help to delete all payment methods on your xbox account?

Re: xbox game pass

James_B — Sun, 10 Dec 2023 09:22:57 GMT

Hi @Duco,

If you've purchased a subscription that is being billed via someone's EE/BT account, it is the EE/BT account holder that would continue to be billed until they cancel the subscription.

James