topic PS5 add on in Gaming

PS5 add on

RobertWhel — Thu, 16 Nov 2023 10:30:34 GMT

I have a Phone contract and Broadband and am trying to add a PS5 bundle too it. But it won't let me. Is there a reason why ?

Christopher_G — Thu, 16 Nov 2023 12:37:08 GMT

Welcome to the community. We'll do our best to help.

What happens when you try to add it?

Chris

RobertWhel — Thu, 16 Nov 2023 16:53:08 GMT

When I tried adding it it just says we can't upgrade your (my phone number).

Katie_B — Thu, 16 Nov 2023 17:48:40 GMT

I'd recommend giving us a call so our customer care team can ensure your account is eligible for an additional product.

Katie