topic Re: Can’t add console to bill in Gaming

Can’t add console to bill

Reecfield1875 — Mon, 23 Oct 2023 12:07:26 GMT

I’m trying to add a console to my bill. I meet the requirements to add it and spread the cost over 11 months but it doesn’t give me the option to pay monthly. Any idea why?

Re: Can’t add console to bill

Leanne_T — Mon, 23 Oct 2023 14:25:35 GMT

Hi @Reecfield1875

Thanks for coming to the community.

Are you within the first 17 months of your contract?

Leanne 🙂

Re: Can’t add console to bill

Tinamchristo — Sun, 12 Nov 2023 16:16:04 GMT

I am the same, I updated last month and I have had my upgrade just over a month now. I don't have the option.

Re: Can’t add console to bill

Christopher_G — Mon, 13 Nov 2023 07:42:10 GMT

Hi @Tinamchristo

Have you spoken with our customer service team? They'll be able to check eligibility and help you order.

Chris