topic xbox game pass subscription from g2a in Gaming

xbox game pass subscription from g2a

gabrielefazio — Sun, 05 Nov 2023 18:16:31 GMT

I purchased a key on G2A today, and after activation, I went to turn off recurring billing, but when I choose the option, it tells me I purchased from BT/EE and doesn't offer the option to turn off recurring billing. I live in Italy and have never had BT/EE, I don't have an account with them.
I need help to cancel the recurring billing... I'm afraid it's a scam.

thank you

Re: xbox game pass subscription from g2a

James_B — Mon, 06 Nov 2023 08:04:52 GMT

Hi @gabrielefazio,

Welcome to the EE Community. 🙂

It sounds like you have purchased a subscription that is being billed to someone's BT/EE account.

Only the account holder will be able to manage this subscription via their BT/EE account.

I'd recommend contacting the retailer you purchased the subscription from for support.

James

Re: xbox game pass subscription from g2a

Profile closed — Sun, 26 Nov 2023 20:08:18 GMT

Hey ,

I have the same problem and I can't contact the seller he isn't responding. I don't know what to do can someone help me?

Re: xbox game pass subscription from g2a

Leanne_T — Mon, 27 Nov 2023 07:58:38 GMT

Hi @Bacsaex

I am sorry you would need to contact the seller, as only the account holder would be able to manage this subscription via their BT/EE account.

Leanne.

Re: xbox game pass subscription from g2a

Dusanqo — Mon, 27 Nov 2023 19:13:10 GMT

Samw peoblem seller didnt respond... Wil you be billing him or what?

Re: xbox game pass subscription from g2a

Christopher_G — Tue, 28 Nov 2023 07:55:42 GMT

Hi @Bacsaex

Is it G2A that you contacted? How did you contact them?

Chris

Re: xbox game pass subscription from g2a

Kharn_45 — Thu, 07 Dec 2023 10:53:46 GMT

I got the same problem. Seller do not answer. I need only cancel subscription from my account. Pls help.

Re: xbox game pass subscription from g2a

James_B — Thu, 07 Dec 2023 10:59:35 GMT

Hi @Kharn_45,

Welcome to the EE Community. 🙂

Sorry, only the EE/BT customer who is being billed for the service will be able to manage the subscription.

Please contact the retailer you purchased the code from for support.

James

Re: xbox game pass subscription from g2a

Kharn_45 — Thu, 07 Dec 2023 11:57:13 GMT

But i don't want this subscription on my Xbox account. I know that is a more pepole with this problem. Where i shoud report this problem ? Can you give me email adres to BT support?

Re: xbox game pass subscription from g2a

James_B — Thu, 07 Dec 2023 12:19:43 GMT

Hi @Kharn_45,

Sorry, account security would prevent anyone other than the EE/BT account holder from making changes to the subscription.

I'd recommend contacting the retailer you made your purchase from for support.

James

Re: xbox game pass subscription from g2a

Kharn_45 — Thu, 07 Dec 2023 12:58:48 GMT

Pls stop writing "I'd recommend contacting the retailer you made your purchase from for support."

I need help from service provaider BT, it is any technical support when i can write ? you are not helping.

what happen when owner of this account stop paing for the supscription ? can you be able remove them ?

Re: xbox game pass subscription from g2a

James_B — Sat, 09 Dec 2023 08:10:06 GMT

Hi @Kharn_45,

I'm sorry that we're unable to help you with this. As I mentioned earlier, account security and data protection would prevent anyone other than the account holder from making changes to the subscription.

If the account holder stopped paying for the service or removed it from their EE/BT account, the subscription you're using would be cancelled.

James

Re: xbox game pass subscription from g2a

XRaySpeX — Sat, 09 Dec 2023 00:44:08 GMT

@Kharn_45 : What's your worry? You're not paying the subs; the EE/BT a/c holder is.