topic Re: Ps5 bundle in Gaming

Ps5 bundle

Doubleagent2022 — Wed, 18 Oct 2023 14:41:13 GMT

Hi all

I purchased a ps5 to add to my plan on my data only sim I been a ee customer since last May 2022

It's a PlayStation plus premium package 31 a month 24 and I paid upfront in store in my local ee shop.

Is it 11 monthly payments or 24 monthly payments thanks.

as at the small print says 11 monthly payments.

I rang ee customer services says it's Deffo 24 months payments not 11 months.

Re: Ps5 bundle

Katie_B — Wed, 18 Oct 2023 15:50:12 GMT

Hi @Doubleagent2022.

Is this HERE the package you chose?

If yes, this is a 24 month subscription.

Katie

Re: Ps5 bundle

Doubleagent2022 — Wed, 18 Oct 2023 18:37:21 GMT

No it's the disc version I took out of my local ee store Telford branch.

Re: Ps5 bundle

Doubleagent2022 — Wed, 18 Oct 2023 18:38:25 GMT

The manager nick Telford store said its 24 months and he said not 11 month payments.

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 07:30:30 GMT

Hi @Doubleagent2022,

The PS Plus Premium packages are 24 month contracts.

Hope this helps. 🙂

James

Re: Ps5 bundle

Doubleagent2022 — Thu, 19 Oct 2023 07:34:52 GMT

According to the smallprint at the bottom of the contract is 11 monthly payments but my contract was printed wrong

I took out it instore my local shop.

It also says if you do not pay ps5 in 11 months time you be charged instrest and fees at the back of contract.

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 07:37:22 GMT

Hi @Doubleagent2022,

It sounds like you may have been given the incorrect paperwork.

I'd recommend contacting the store where you made your purchase so they can correct it for you.

Thanks

James

Re: Ps5 bundle

Doubleagent2022 — Thu, 19 Oct 2023 07:39:25 GMT

So it's Deffo 24 months not 11 months the ps5 bundle.

It does 11 months on the contract but I rang ee customer services and they said it is correct 24 months plan ignore the 11 month payments.

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 07:46:58 GMT

Hi @Doubleagent2022,

We offer both 11 month and 24 month PS5 bundles, but it will be the 24 month option you've opted for if this has been confirmed by our Customer Care Team.

James

Re: Ps5 bundle

Doubleagent2022 — Thu, 19 Oct 2023 07:51:58 GMT

No fees or interest after 11 months ?

As I have read terms and conditions including the back ect.

I just need reinsurance that's all.

PlayStation 5 ps plus premium.

But it is 24 months 31 pound a month.

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 07:54:18 GMT

No, there are no fees or interest after 11 months on the 24 month plans @Doubleagent2022

James

Re: Ps5 bundle

Doubleagent2022 — Thu, 19 Oct 2023 08:52:41 GMT

Thank you for reinsurancing me I'm happy thank you.

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 09:03:40 GMT

No problem @Doubleagent2022 🙂

Enjoy your new console.

James

Re: Ps5 bundle

Doubleagent2022 — Thu, 19 Oct 2023 10:35:18 GMT

No problem

So it's £31 a month ×24 ?

Re: Ps5 bundle

James_B — Thu, 19 Oct 2023 10:37:52 GMT

That's right @Doubleagent2022 🙂

James

Re: Ps5 bundle

Doubleagent2022 — Fri, 20 Oct 2023 11:10:08 GMT

Thank you sorry for the confusion.