topic Re: Xbox Game pass Ultimate in Gaming

Xbox Game pass Ultimate

KrazyJeffHD — Mon, 07 Aug 2023 14:39:27 GMT

Hi, I purchased an xbox that included 24 months of Xbox Game Pass ulitmate on the 6/7/2023 however I've not received any codes or texts containing a link to activate or add this to my xbox live account.

Thanks

Gary Davies

Re: Xbox Game pass Ultimate

Leanne_T — Mon, 07 Aug 2023 15:34:51 GMT

Hi @KrazyJeffHD

Thanks for coming to the community.

If you have not received the text to get set up, please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Xbox Game pass Ultimate

Clampet1976 — Tue, 22 Aug 2023 08:36:10 GMT

Hi, how do I get the 25 character code for the xbox games pass please?

Re: Xbox Game pass Ultimate

Leanne_T — Tue, 22 Aug 2023 10:24:45 GMT

Hi @Clampet1976

Did you purchase an Xbox with the Game Pass Ultimate?

Leanne.

Re: Xbox Game pass Ultimate

Richie2879 — Fri, 01 Sep 2023 18:22:22 GMT

Did you manage to get this issue resolved as I’m having the same issue where EE ask for telephone number to send you a code to then be redirected to the Microsoft website where it tells you put in your 25 digit code and it will be added to my account

Re: Xbox Game pass Ultimate

Peter260 — Sat, 30 Sep 2023 14:10:11 GMT

I am having the same issue. Microsoft wanted a 25 digit code and EE said on the call that they don't have the code.

Re: Xbox Game pass Ultimate

Katie_B — Sun, 01 Oct 2023 06:40:59 GMT

Good morning @Peter260.

Did our customer care team provide any more details?

Katie

Re: Xbox Game pass Ultimate

RapidRunner64 — Fri, 13 Oct 2023 10:09:34 GMT

Please can someone help on this issue? I’m having the same issue where EE ask for telephone number to send you a code to then be redirected to the Microsoft website where it tells you put in your 25 digit code and it will be added to my account, however I don't have a 25 digit code anywhere? Would be grateful if someone could help.

Re: Xbox Game pass Ultimate

RapidRunner64 — Fri, 13 Oct 2023 10:18:45 GMT

I simply clicked next on the Microsoft website and after a few minutes it loaded up and said activate game pass. So it doesn't look like you need the 25 digit code. Hopefully this helps. Or it might be you have to wait a few minutes for EE to activate the code in the background. I just received a text confirming it was activated which means it is all sorted.

Re: Xbox Game pass Ultimate

Rhino24 — Sat, 14 Oct 2023 11:27:13 GMT

Hi there I’m having the same issue and spoke to EE and they told me to contact Xbox.com. Can’t get a answer that I am looking for, could you help me with this please

Was this on the Xbox website or Microsoft website, I’m a bit confused

Re: Xbox Game pass Ultimate

James_B — Sat, 14 Oct 2023 12:24:24 GMT

Hi @Rhino24,

Welcome to the EE Community. 🙂
Are you following the link you were sent via text message?

James

Re: Xbox Game pass Ultimate

EndsBowen — Wed, 10 Apr 2024 11:54:43 GMT

Still getting issues, moved to EE Giga Full Works from BT, supposed to get 12 months free Xbox Live. I have done multiple calls to 150 , twitter dms. 1) yes fault with website 2) code will be emailed to you 3) wait 2 weeks 4) fault with website - Rinse and repeat ... really really annoying transition from BT to EE.

Still getting this message every time - We've had a problem loading this info. Please try again in a while

then this - this service isn't working right now

We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.

THIS IS EVERY DAY

Re: Xbox Game pass Ultimate

Neil-O — Thu, 11 Apr 2024 10:20:25 GMT

Hi @EndsBowen I'm sorry, this needs to be escalated to our Xbox team. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: Xbox Game pass Ultimate

EndsBowen — Thu, 11 Apr 2024 10:22:06 GMT

Thank you, but I got hold of EE again Via X DM's , and a complaint has been raised and code ordered - given 5 days to wait for it; We shall see if we get anywhere this time. Thank you though. I appreciate the response.