topic Re: Xbox gamepass add on free in Gaming

Xbox gamepass add on free

Nextgenotaku — Sat, 23 Sep 2023 22:13:26 GMT

I have chosen xbox game pass ultimate for my free ultimate add on but have no idea how to activate it. Does anyone know hot to actually activate it?

Re: Xbox gamepass add on free

Christopher_G — Sun, 24 Sep 2023 09:03:30 GMT

Hi @Nextgenotaku

Welcome to the community.

Did you add it in your My EE account? That should trigger an activation message to come through.

Chris

Re: Xbox gamepass add on free

Nextgenotaku — Sun, 24 Sep 2023 15:51:28 GMT

Yes it's selected on the app as my add on they did it in store.

Re: Xbox gamepass add on free

James_B — Mon, 25 Sep 2023 07:55:23 GMT

Hi @Nextgenotaku,

Have you checked your text messages from EE?

You should have received a link to activate your subscription.

James

Re: Xbox gamepass add on free

Nextgenotaku — Mon, 25 Sep 2023 08:54:20 GMT

Yep, i've had nothing from EE about it

Re: Xbox gamepass add on free

James_B — Mon, 25 Sep 2023 08:58:51 GMT

Hi @Nextgenotaku,

Please get in touch with Customer Care so a member of the team can resend this for you.

They'll be happy to help. 🙂

James

Re: Xbox gamepass add on free

Nextgenotaku — Mon, 25 Sep 2023 18:57:06 GMT

Sorted now, thank you

Re: Xbox gamepass add on free

James_B — Tue, 26 Sep 2023 07:17:55 GMT

That's great @Nextgenotaku

Thanks for letting us know. 🙂

James

Re: Xbox gamepass add on free

doom-lord — Thu, 23 Nov 2023 17:58:48 GMT

I also have the Email to receive the free add-on, but finding it like stepping in unicorn poo

Re: Xbox gamepass add on free

Leanne_T — Thu, 23 Nov 2023 18:22:53 GMT

Hi @doom-lord

Thanks for coming here.

Does the email have a link to complete the set up?

Leanne 🙂

Re: Xbox gamepass add on free

doom-lord — Thu, 23 Nov 2023 20:32:20 GMT

Hi, yes it did but i clicked it on my iphone to follow it to my app; but i thought id try it on a pc and i just get a something wrong error

Re: Xbox gamepass add on free

Christopher_G — Fri, 24 Nov 2023 08:33:33 GMT

What happened when you clicked it on your iPhone, @doom-lord? Did it not let you activate it?

Chris

Re: Xbox gamepass add on free

doom-lord — Fri, 24 Nov 2023 09:20:32 GMT

It just took me to the Black Friday event. No add ons on mine just goes to an error page

Re: Xbox gamepass add on free

Christopher_G — Fri, 24 Nov 2023 10:03:24 GMT

OK, thanks @doom-lord

I recommend speaking to our Mobile Care team so they can check everything on our side for you.

Chris

Re: Xbox gamepass add on free

Bingo_King — Fri, 05 Jul 2024 09:13:40 GMT

Same issue I Bought BT broadband via my BT account , told moved to EE (not mentioned at all on site) got a sms to say 6 months free. no link. BT site and app didn't show it. and its not on the EE app or website, looks like a scam , reached out to support tried to upgrade me on day one!!! zero help. looks like it runs out if not activated and there no link!!! what a scam. Off to cancel.

Re: Xbox gamepass add on free

John-C — Fri, 05 Jul 2024 14:22:48 GMT

Hi @Bingo_King, You can't claim the Game Pass online currently. It can be claimed manually for you after 14 days have passed since your move to EE.
If it's already passed the 14 days please get in touch with us:

From your EE mobile: 150

From any other phone: 0330 123 1105
A guide will be able to claim it for you.

Cheers

John

Re: Xbox gamepass add on free

Bingo_King — Fri, 05 Jul 2024 14:34:57 GMT

That confusing as you sent me SMS and emails to claim.it also says in next 13 days so I basically don't get untill cooling off period. But no info from firm. Classy.