topic Re: Xbox gaming bundle game pass in Gaming

Xbox gaming bundle game pass

MarkJohnson1991 — Thu, 21 Sep 2023 10:33:02 GMT

Hello,

I have bought the XBOX Series S gaming bundle as an add to plan. The console arrived yesterday and today I received a text to say I can now activate my game pass. When I click to go onto EE.co.uk/Xbox I go to press activate and it pops up with an error message saying “sorry something went wrong, please close this and try again” I have tried multiple times on my phone and laptop but it doesn’t change.

I have looked through some posts similar to this and the answer seems to be ‘phone tech support and they will help’ with a reply saying done that and now fixed.

I phone them this morning and they have told me I have to wait 14 days before I can activate the game pass which is the reason I got the Xbox.

is this correct? I don’t understand why I would receive a text saying to activate it now if I have to wait 14 days?

Thank you

Mark

Re: Xbox gaming bundle game pass

Christopher_G — Thu, 21 Sep 2023 13:01:33 GMT

Hi @MarkJohnson1991

I can confirm that you need to activate it after 14 days. This is mentioned under the terms and conditions on the Xbox Series S gaming bundle accessory page. This is what it says:

'Redeem through SMS which will be sent to your device 14 days after purchase'.

When you buy a product from our website, it's covered by a 14 day distance selling return period. You can only redeem after that period has ended.

Chris

Re: Xbox gaming bundle game pass

MarkJohnson1991 — Thu, 21 Sep 2023 13:40:15 GMT

Okay, thank you.

My only concern now is that I received the activation message today. Will this not time out prior to me actually being able to activate it?

my other question is, I did have the monthly game pass on my account which I removed yesterday in anticipation to activate this one. Can this be put back on to my account whilst I wait for the 14 days?

thank you

Re: Xbox gaming bundle game pass

Christopher_G — Thu, 21 Sep 2023 13:57:12 GMT

The link should still work then, @MarkJohnson1991

It may be worth speaking to our Mobile Care team to see if they can re-add your game pass.

Chris

Re: Xbox gaming bundle game pass

Jono1967 — Sun, 24 Sep 2023 07:45:59 GMT

I didn’t get the text yet either, got mine Xbox on the 4th sept

Re: Xbox gaming bundle game pass

Christopher_G — Sun, 24 Sep 2023 07:48:17 GMT

Hi @Jono1967

If you have a chat with our Mobile Care team, they'll be able to look into this for you.
Chris