topic Re: gamepass 1 month non stackable - key in Gaming

gamepass 1 month non stackable - key

JackZed85 — Wed, 20 Sep 2023 10:27:15 GMT

Hi.
I ordered last 18 september a key from a website (eneba.com).
I redeem the key for Xbox Game Pass Ultimate – 1 Month Subscription (Xbox/Windows) Non-stackable Key EUROPE
Gamepass is now regulary activated but doesn't appear the expiration date... i can't manage my gamepass subsribtion from xbox and from desktop and i don't want to pay the renewal.
How do i remove the automatic renewal?

Re: gamepass 1 month non stackable - key

Katie_B — Wed, 20 Sep 2023 12:03:14 GMT

Hello @JackZed85.

Does the Game Pass show active within your EE add-ons?

Katie

Re: gamepass 1 month non stackable - key

JackZed85 — Wed, 20 Sep 2023 12:30:17 GMT

I Katie.
I'm in Italy.
I don't have any EE ADD ON.
I use a key from (eneba.com) to redeem "Xbox Game Pass Ultimate – 1 Month Subscription (Xbox/Windows) Non-stackable Key EUROPE " and on my XBOX the subscription is active without an expiration date (as in photo)...

The question is: will the subscription expires on its own or there is a automatic renewal?
I can't manage my subscription and i don't have any contract with your company...

Re: gamepass 1 month non stackable - key

Katie_B — Wed, 20 Sep 2023 13:27:54 GMT

Hi @JackZed85.

As you aren't an EE/BT customer I would recommend going back to your point of purchase to look into this further.

Katie

Re: gamepass 1 month non stackable - key

petrsocka — Wed, 15 Nov 2023 16:50:59 GMT

I have the same problem

I have the same problem, can I ask how you solved it?

Re: gamepass 1 month non stackable - key

Katie_B — Wed, 15 Nov 2023 17:07:42 GMT

Hi @petrsocka.

Welcome to the community.

How did you purchase this?

Katie

Re: gamepass 1 month non stackable - key

petrsocka — Wed, 15 Nov 2023 17:18:35 GMT

G2A is a webside that sells game keys for example on steam or xbox, the key can then be activated on xbox and I have that, what I bought it on g2a sorry for my english by the way

Re: gamepass 1 month non stackable - key

Katie_B — Wed, 15 Nov 2023 17:23:37 GMT

Thanks for confirming @petrsocka.

Please don't feel the need to apologize.

I'd recommend going back to your point of purchase so they can help further.

Please be sure to keep us updated here on the community.

Katie 🙂