topic Re: Can't Pay Monthly For A PS5 in Gaming

Can't Pay Monthly For A PS5

Katarzyna13 — Wed, 23 Aug 2023 14:07:43 GMT

i wanted to pay monthly for a PS5 as i am a EE Customer for 2+ years but when i went to the PS5 Page i could only pay upfront, i can pay monthly for things like XBOX, ps 5 controllers etc but i can't pay monthly for any PS5's.

Could anyone help/explain to me why?

Re: Can't Pay Monthly For A PS5

Katie_B — Wed, 23 Aug 2023 16:20:25 GMT

Hello @Katarzyna13.

What PS5 bundle are you selecting?

Katie

Re: Can't Pay Monthly For A PS5

Katarzyna13 — Thu, 24 Aug 2023 13:06:32 GMT

The PS5 Disc Version with 24 months of PS Plus

Re: Can't Pay Monthly For A PS5

Katie_B — Thu, 24 Aug 2023 15:13:24 GMT

If you have still not been able to add this to your account please get in touch with our customer care team by calling 150. @Katarzyna13

Katie

Re: Can't Pay Monthly For A PS5

Katarzyna13 — Thu, 24 Aug 2023 15:18:13 GMT

is there any other way to get in contact with EE?

Re: Can't Pay Monthly For A PS5

Katie_B — Thu, 24 Aug 2023 15:19:46 GMT

Of course @Katarzyna13.

There is also a live chat option that can be found HERE.

Katie

Re: Can't Pay Monthly For A PS5

Katarzyna13 — Thu, 24 Aug 2023 15:52:44 GMT

How can i speak With a real person? it only comes up with a digital assistant

Re: Can't Pay Monthly For A PS5

Katie_B — Thu, 24 Aug 2023 16:07:15 GMT

Hi @Katarzyna13.

That is the link that will take you to a live agent.

Katie

Re: Can't Pay Monthly For A PS5

King10 — Sun, 27 Aug 2023 16:41:08 GMT

You hear anything about this? I also can't purchase via add to plan. There are things of similar price or more/monthly payments that I can get so it's odd.

Re: Can't Pay Monthly For A PS5

XRaySpeX — Sun, 27 Aug 2023 20:31:20 GMT

@King10 : Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.