topic Xbox game pass in Gaming

Xbox game pass

Ladytintin — Sun, 13 Aug 2023 14:42:55 GMT

Hi,

We ordered the xbox bundle with the ultimate game pass at the beginning of July and we haven't received the code for the game pass. We called 150 who said they would send us a link to claim it but this didn't get us anywhere, the link stated there was nothing waiting to be activated. What can we do to claim this as we have been waiting over a month?

Re: Xbox game pass

James_B — Mon, 14 Aug 2023 07:19:06 GMT

Hi @Ladytintin,

Welcome to the EE Community. 🙂

Are you following the link on the phone that your add to plan purchase is linked to?

Only that number can be used to complete the activation of your subscription.

James

Re: Xbox game pass

Ladytintin — Mon, 14 Aug 2023 15:10:41 GMT

Hi yes the link was sent to my husbands number which the xbox is connected to, but the link had nothing on it.

Re: Xbox game pass

Christopher_G — Mon, 14 Aug 2023 16:39:27 GMT

Hi @Ladytintin

You will need to speak to our Mobile Care team again so they can look into this further for you.

Chris