topic Re: Re: taking to much money in Gaming

Re: taking to much money

Steve772 — Thu, 29 Jun 2023 15:38:07 GMT

Am in exactly the same boat been over 2 weeks now and no refund abismal customer service from the very start we won't be staying with ee at renewal. It's put us in horrible predicament. Been told lies after lies even told the had scheduled a call back and wasn't one bit surprised when it didn't happen I would advise anyone who is thinking of taking a new contract with ee to avoid it's customer service is shocking.

Re: Re: taking to much money

Katie_B — Thu, 29 Jun 2023 16:07:16 GMT

Hello @Steve772.

I am sorry to hear there has been some incorrect charges on your account.

Did a member of the team look into this for you?

Since your missed call back have you been able to speak with anyone further?

Katie