topic Re: Xbox Game Pass Stopped Working in Gaming

Xbox Game Pass Stopped Working

Jakeevans2022 — Sat, 08 Oct 2022 16:14:47 GMT

This happened back in August.

My game pass randomly stopped working and it was telling me to purchase game pass with every game I tried to download.

I got in touch with EE who said it's a problem on Xbox' side, I spoke with Xbox who raised a ticket for me and provided me a free months game pass ultimate.

The month has elapsed now and it's happened again.

To be clear, I have used this since June with no problems other than this, I seem to be in a forever ending loop of contacting EE and contacting Microsoft and back and forth.

I'm paying an extra £21 per month for this bundle and I've been unable to use properly since August.

Microsoft are now telling me that EE never paid the subscription from August which is why my subscription is no longer active. I have not missed any payments for bills and my bills have always been paid by the due date at minimum.

**bleep**ed is an understatement, if this was the other way round we would be getting hounded with calls and messages about our account being in arrears.

Re: Xbox Game Pass Stopped Working

Leanne_T — Sun, 09 Oct 2022 07:09:25 GMT

Hi @Jakeevans2022

Thanks for coming to the community and I'm sorry to hear the Game Passs is not working for you.

To get this looked into, please call us on 150 and the team will get this investigated for you.

Leanne.

Re: Xbox Game Pass Stopped Working

Jakeevans2022 — Sun, 09 Oct 2022 07:32:00 GMT

I've spoken with 150 and got nowhere as stated above.

The MyEE app has suddenly stopped working too so I can't even check on the messages.

Re: Xbox Game Pass Stopped Working

Leanne_T — Sun, 09 Oct 2022 07:34:57 GMT

Hi @Jakeevans2022

What happens when you log in?

Sorry, we have no account access on the community you would need to call us to get this looked into further.

Leanne.

Re: Xbox Game Pass Stopped Working

Pappabear — Tue, 18 Oct 2022 07:32:56 GMT

I have exactly the same issue. Was online talking to customer services for an hour and a half basically telling me it was on Xbox end. According to Xbox the payment was cancelled from EE. Seem to be at a stalemate costing me £31 a month. Don’t know what to do … help

Re: Xbox Game Pass Stopped Working

Pappabear — Tue, 18 Oct 2022 07:36:14 GMT

Was the issue resolved as I am in the same situation

Re: Xbox Game Pass Stopped Working

Christopher_G — Tue, 18 Oct 2022 11:43:53 GMT

Hi @Pappabear
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Xbox Game Pass Stopped Working

Smith2791 — Thu, 20 Oct 2022 10:02:15 GMT

Has anyone got there's sorted yet its just I'm having the same issue at the minute and I ask to speak to a manager and they never can get hold of one.

Re: Xbox Game Pass Stopped Working

James_B — Thu, 20 Oct 2022 11:40:27 GMT

Hi @Smith2791,

Welcome to the EE Community. 🙂

What problems are you experiencing with your Game Pass subscription?

James

Re: Xbox Game Pass Stopped Working

Pappabear — Thu, 20 Oct 2022 12:33:43 GMT

Not yet not had time to sort it all out. Will try this weekend. Very frustrating to say the least. I have to contact Microsoft to raise an issue then give ee the complaint number so they can sort it. Hope you get sorted soon.

Sent from my iPhone

Re: Xbox Game Pass Stopped Working

Jakeevans2022 — Thu, 20 Oct 2022 12:50:45 GMT

Hi Mate,

Ill be totally honest EE were practically a waste of time when trying to sort this out. I went round in circles for a week trying to sort it out, in the end I had to be relentless in contacting them until they got it resolved. Still had no clear answer as to why it happened but In the end the CS agent removed the Xbox bundle from my account entirely then sent me a fresh link to activate it again. I was told I'd get £30 compensation off my bill also which I'm still waiting to show it's actually been issued.

Re: Xbox Game Pass Stopped Working

nspiller — Thu, 03 Nov 2022 21:50:24 GMT

Did this ever get resolved? My bill has been paid and I've encountered the same problem when it worked fine last night!! Not impressed

Re: Xbox Game Pass Stopped Working

Christopher_G — Fri, 04 Nov 2022 07:52:04 GMT

Hi @nspiller

Welcome to the community.

I would recommend speaking to our Mobile Care team so they can look into this for you.
Chris

Re: Xbox Game Pass Stopped Working

petercudd — Sat, 11 Feb 2023 18:42:16 GMT

I am getting the exact same issue. EE bill has been paid absolutely fine then when I look at my Microsoft it states that my subscription to game pass has been cancelled because they did not receive payment?!

EE I need this sorted out now please. I am paying for a service that you are not providing me!

Re: Xbox Game Pass Stopped Working

petercudd — Sat, 11 Feb 2023 18:44:32 GMT

EE I need this sorted out now please. I am paying for a service that you are not providing me!

Re: Xbox Game Pass Stopped Working

Leanne_T — Sun, 12 Feb 2023 07:49:38 GMT

Hi @petercudd

Welcome to the community.

Please give our Mobile Care team a call, so they can get this looked into.

Thanks 🙂

Leanne.

Re: Xbox Game Pass Stopped Working

eiresweg — Mon, 13 Mar 2023 19:53:58 GMT

Has anyone been able to resolve this issue? This has been happening to me also for a while and ee was charging me a extra £10 p/m for the game pass even though it was included in the bundle

Re: Xbox Game Pass Stopped Working

James_B — Tue, 14 Mar 2023 07:40:31 GMT

Hi @eiresweg,

Welcome to the EE Community. 🙂

Our billing team will be happy to resolve this issue if you get in touch.

Thanks

James

Re: Xbox Game Pass Stopped Working

eiresweg — Tue, 14 Mar 2023 08:36:13 GMT

It's grand a nice fella helped me out last night and fixed the whole issue for me ☺️☺️

Re: Xbox Game Pass Stopped Working

James_B — Tue, 14 Mar 2023 09:06:28 GMT

That's great @eiresweg

Thanks for letting us know. 🙂

James