topic Can't log in to gaming shop in Gaming

Can't log in to gaming shop

Mayosheidu — Thu, 08 Jun 2023 05:19:58 GMT

I am trying to purchase the PlayStation 5 bundle, when I log in I get a "Unfortunately, we couldn't log you in, but you can still buy or upgrade..." message.

I have tried to make a complaint through the webform, but I get getting a "no more than 500 words" error message even though the number of words in my complaint are less than 200.

Re: Can't log in to gaming shop

XRaySpeX — Thu, 08 Jun 2023 05:57:33 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Can't log in to gaming shop

Mayosheidu — Thu, 08 Jun 2023 16:07:23 GMT

Yes, I have a sim contract with EE and can log in on the app and website, however, I can't log in when I get to the gaming page.

Re: Can't log in to gaming shop

Leanne_T — Thu, 08 Jun 2023 16:12:02 GMT

Hi @Mayosheidu

Are you within the first 17 months of your contract?

Leanne.

Re: Can't log in to gaming shop

Mayosheidu — Thu, 08 Jun 2023 16:25:30 GMT

Yes, I am. Started this contract barely three months ago

Re: Can't log in to gaming shop

Leanne_T — Thu, 08 Jun 2023 16:27:15 GMT

Thanks @Mayosheidu

Sorry just to confirm is this a SIM Only plan?

If so, the terms of adding a PS5 advise you would need to have a pay monthly handset plan, please see Buy PS5 | How to get a PS5 on EE and restock information.

Leanne.

Re: Can't log in to gaming shop

Mayosheidu — Thu, 08 Jun 2023 16:30:50 GMT

Yes, it is a SIM-only plan. I see that's the problem now.

Re: Can't log in to gaming shop

Leanne_T — Thu, 08 Jun 2023 16:33:02 GMT

I see @Mayosheidu

Thanks for letting me know.

Leanne.