https://community.ee.co.uk/t5/Gaming/Playstation-5/m-p/1229829#M12212 <P>J</P><P>Hi all, I recently purchased a ps5 from ee (1st of February) and to I tried to use the disc drive for the first time and it will not work as in read disc( games, Blu-ray's and dvds)&nbsp;</P><P>I have been through all the troubleshooting methods on the playstation website and still no joy. Do I contact ee customer service? Or do I send it of to Sony?&nbsp;</P><P>Thanks</P> Sat, 18 Feb 2023 21:17:07 GMT Rob1310 2023-02-18T21:17:07Z https://community.ee.co.uk/t5/Gaming/Playstation-5/m-p/1229829#M12212 <P>J</P><P>Hi all, I recently purchased a ps5 from ee (1st of February) and to I tried to use the disc drive for the first time and it will not work as in read disc( games, Blu-ray's and dvds)&nbsp;</P><P>I have been through all the troubleshooting methods on the playstation website and still no joy. Do I contact ee customer service? Or do I send it of to Sony?&nbsp;</P><P>Thanks</P> Sat, 18 Feb 2023 21:17:07 GMT https://community.ee.co.uk/t5/Gaming/Playstation-5/m-p/1229829#M12212 Rob1310 2023-02-18T21:17:07Z https://community.ee.co.uk/t5/Gaming/Playstation-5/m-p/1229889#M12213 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2196457">@Rob1310</a></SPAN>&nbsp;</P> <P>I'm sorry to hear this.</P> <P>I'd recommend contacting Sony as you're in your manufacturers warranty.&nbsp;</P> <P>They will be able to let you know what to do next.</P> <P>Jon</P> Sun, 19 Feb 2023 09:24:02 GMT https://community.ee.co.uk/t5/Gaming/Playstation-5/m-p/1229889#M12213 Jon_K 2023-02-19T09:24:02Z