topic Re: how to use the shop if you cant find what you want in Gaming

how to use the shop if you cant find what you want

Karl609 — Sun, 25 Dec 2022 14:54:36 GMT

when searching the EE shop for a console it appeared if i wasnt signed in but if i signed in it wouldnt let me, if you contact EE saying youve added it to your basket but cannot purchase it they will allow it to your bill.

Re: how to use the shop if you cant find what you want

Chris_B — Sun, 25 Dec 2022 15:35:02 GMT

@Karl609 Customer services can not process the order it’s online.

Re: how to use the shop if you cant find what you want

Leanne_T — Mon, 26 Dec 2022 07:56:24 GMT

Hi @Karl609

Thanks for coming here.

Which device would you like to purchase?

Are you within the first 17 months of the contract?

Leanne 🙂

Re: how to use the shop if you cant find what you want

XRaySpeX — Mon, 26 Dec 2022 18:12:10 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.