topic XBOX Game Pass Ultimate Issue in Gaming

XBOX Game Pass Ultimate Issue

TG247 — Sun, 18 Dec 2022 17:51:41 GMT

Today i decided to go and activate my 6 months xbox game pass ultimate by following steps via ee.co.uk/xbox.

After following steps i then received my code for game pass i then pressed next but instead of saying 6 months it said 1 month and will renew on 19/01/2023.

I canceled before it finalized as i wanted to investigate to find out why EE told me 6 months free when i only get 1 month.

Reason why i did not complete the 1 month i did not want to find on the 19/01/2023 i will be billed extra.

Can EE please explain.

Re: XBOX Game Pass Ultimate Issue

Jon_K — Mon, 19 Dec 2022 08:14:15 GMT

Hi @TG247.

This will display as a one-month rolling pass and you won't be charged for six months.

If for any reason you were charged, our Customer Care team would be able to correct this.

Jon

Re: XBOX Game Pass Ultimate Issue

Katy84 — Fri, 20 Jan 2023 14:33:20 GMT

Hi I took the xbox game pass with my sim only and when trying to activate it I get a otp code but then it dont let me put into anywhere to get the 25 digit code to get the game pass. Can you help me please 😁

Re: XBOX Game Pass Ultimate Issue

Leanne_T — Fri, 20 Jan 2023 15:50:40 GMT

Hi @Katy84

Thanks for coming here.

Please can you clear your web browsers cookies and cache and try again.

Does that resolve the issue?

Leanne.

Re: XBOX Game Pass Ultimate Issue

Katy84 — Sat, 21 Jan 2023 11:29:13 GMT

Can you tell me how to do that please

Re: XBOX Game Pass Ultimate Issue

James_B — Sat, 21 Jan 2023 11:30:21 GMT

Hi @Katy84,

Which web browser are you using?

James