topic Re: Xbox series s add to plan in Gaming

Xbox series s add to plan

Matthew67 — Tue, 01 Nov 2022 15:31:14 GMT

Hi.ive made a order for x box series s with 24 month gaming ultimate for 19 pound a month on Sunday 30th October.i paid the 10 upfront .I haven't had a text or email to say when coming.does anybody know.i had confirmation email with order but it won't let me track it

Re: Xbox series s add to plan

Leanne_T — Tue, 01 Nov 2022 16:54:55 GMT

Hi @Matthew67

Thanks for posting 🙂

Orders for this item are expected to be delivered within 14 days.

Once your order has been dispatched DPD will be in touch with tracking details to arrange delivery.

Thanks.

Leanne.

Re: Xbox series s add to plan

Matthew67 — Tue, 01 Nov 2022 17:27:32 GMT

Oh I thought it would be 2 to 3 days as that's what it said b4 I ordered

Re: Xbox series s add to plan

Stormy20 — Tue, 01 Nov 2022 18:12:27 GMT

Hi Leanne

I also placed an order and not recieved any updates. Why does it say 2-3 days? This is a gift for a birthday in a few days please can you look into this and advice

Re: Xbox series s add to plan

Joellie12 — Tue, 01 Nov 2022 21:22:09 GMT

Hi I placed an order for an Xbox and paid £10 upfront but it won’t let me track the delivery it just says these items can’t be tracked at this time

Re: Xbox series s add to plan

Joellie12 — Tue, 01 Nov 2022 21:42:30 GMT

Has anyone else had trouble trying to track a games console

Re: Xbox series s add to plan

Joellie12 — Tue, 01 Nov 2022 21:45:54 GMT

Hi I’m just wondering if you have received it yet I placed an order myself for the same thing I only received an email when I first ordered it but when I try to track it it says it can’t be tracked

Re: Xbox series s add to plan

Matthew67 — Wed, 02 Nov 2022 08:20:40 GMT

Nope.and that's exactly what I have.had the email conformation but can't track

Re: Xbox series s add to plan

Joellie12 — Wed, 02 Nov 2022 08:30:11 GMT

Hi I mean I have checked on my plan this morning and it’s been added to it

Re: Xbox series s add to plan

Matthew67 — Wed, 02 Nov 2022 08:52:31 GMT

Mine 2

Re: Xbox series s add to plan

Joellie12 — Wed, 02 Nov 2022 08:59:22 GMT

I don’t get it because there was a text this morning to say about the gaming pass so I rang them up and they just said that there waiting now for DPD to pick it up

Re: Xbox series s add to plan

Leanne_T — Wed, 02 Nov 2022 09:03:41 GMT

Morning @Joellie12

If you download the DPD app and use the email address as the reference and postcode. This will show you any deliveries for your address.

Leanne.

Re: Xbox series s add to plan

Joellie12 — Wed, 02 Nov 2022 09:07:16 GMT

Hi yes I have the DPD app but where it says ref it doesn’t give me the option of using letters it’s just numbers so I can’t type in my email address

Re: Xbox series s add to plan

Leanne_T — Wed, 02 Nov 2022 09:08:52 GMT

Hi @Joellie12

Can you try the mobile number, if this does not show. Please wait for the DPD text with the tracking details needed 🙂

Leanne.

Re: Xbox series s add to plan

Matthew67 — Wed, 02 Nov 2022 09:34:35 GMT

I also have the gaming pass text this morning and told me to activate

Re: Xbox series s add to plan

Matthew67 — Wed, 02 Nov 2022 09:37:01 GMT

T This is what I had sunday when I ordered.so why must I wait up 2 14 days when it says 2 to 3 days

Re: Xbox series s add to plan

Joellie12 — Wed, 02 Nov 2022 09:40:10 GMT

Hopefully you get it soon I was relying on this for my son’s birthday on the 19th of this month

Re: Xbox series s add to plan

Stormy20 — Wed, 02 Nov 2022 10:04:50 GMT

@Leanne_T Please can you look into this issue and advise because if the website is giving us delivery timescales of 2-3 days then this ought to be rectified. Judging by the amount of queries in regards to this, i feel this needs to be looked in to. I have also ordered this as a gift for my son's birthday which is next week.

Is there anyway of this being escalated so that i can get a more definitive answer as to when this will be sent out. Also will EE adjust the bills as nobody here seems to have received their order, please advise your help will much appreciated

Re: Xbox series s add to plan

Joellie12 — Wed, 02 Nov 2022 10:08:25 GMT

hi I know I’m in the same situation I ordered it yesterday morning on the strength that it would be here for my son’s birthday in two weeks

Re: Xbox series s add to plan

Leanne_T — Wed, 02 Nov 2022 10:14:32 GMT

Morning everyone.

We will get all orders dispatched as quickly as possible and DPD will be in touch with tracking details when this is due to be delivered.

If the Xbox is showing on your account, this has been processed.

Leanne.