topic Re: Xbox game pass in Gaming

Xbox game pass

ep1990ep — Tue, 07 Jun 2022 13:49:26 GMT

Hey,

I received the text to activate the ultimate game pass, but when trying to redeem in the ee website it throws up a message saying their are technical problems and to try again later. I have had this for the past week now, any ideas on how to resolve this? Tried contacting customer service but not had any luck

Re: Xbox game pass

Christopher_G — Tue, 07 Jun 2022 15:39:28 GMT

Hi @ep1990ep

Have you tried following the link both on mobile data and on WiFi? Does it make any difference?

Chris

Re: Xbox game pass

bradleyclarke — Wed, 28 Sep 2022 18:16:33 GMT

hi,

i’ve tried both and neither work. mine is included in my smart benefit and there is no code or nothing to indicate that i have it. yet it says it’s active?

Re: Xbox game pass

James_B — Thu, 29 Sep 2022 06:58:25 GMT

Hi @bradleyclarke,

Welcome to the EE Community. 🙂

Have you received a redemption link via text message?

James

Re: Xbox game pass

bradleyclarke — Thu, 29 Sep 2022 10:45:40 GMT

hi there,
no i haven’t unfortunately.

Sent from my iPhone

Re: Xbox game pass

James_B — Thu, 29 Sep 2022 11:07:45 GMT

Hi @bradleyclarke,

Please get in touch with Customer Care so a member if the team can look into this for you.

They'll be happy to help. 🙂

James