topic Re: Game pass stopped working in Gaming

Game pass stopped working

Wazookie — Mon, 05 Sep 2022 20:08:13 GMT

I have had the series x bundle for a few months now, and up until yesterday the gamepass was working fine.

Now it has stopped, yet my console states that it is active. So now am paying for something I can't use

Re: Game pass stopped working

Leanne_T — Tue, 06 Sep 2022 07:25:47 GMT

Hi @Wazookie

Thanks for coming here.

Does the Game pass still show as active in your My EE add-ons?

What happens when you try and use the Game pass?

Leanne 🙂

Re: Game pass stopped working

Wazookie — Tue, 06 Sep 2022 07:28:12 GMT

Yes it is still showing as active, and when I try play a game pass game it says I need buy the game

Re: Game pass stopped working

Leanne_T — Tue, 06 Sep 2022 07:42:49 GMT

Is this game one of the free games available @Wazookie?

Could you try a different game, does this work?

Leanne.

Re: Game pass stopped working

Wazookie — Tue, 06 Sep 2022 08:00:09 GMT

It says the same on any game that is currently listed on gamepass

Re: Game pass stopped working

Leanne_T — Tue, 06 Sep 2022 07:57:55 GMT

OK, thanks for confirming @Wazookie

Please call us on 150 and the team will get this looked into for you 🙂

Leanne.

Re: Game pass stopped working

Bereet — Sat, 17 Sep 2022 13:08:36 GMT

Same happened to me, dont expect it to get sorted with the kind of people you have to deal with at EE. They are now stealing from me and are in breach of contract i have with them, not Microsoft, them. Clowns on the customer service doesnt help anyone and to call them tech gurus is insulting.