topic Re: Gamepass has been cancelled after 6 months but 12 month entitled in Gaming

Gamepass has been cancelled after 6 months but 12 month entitled

Pbody — Sat, 03 Sep 2022 10:40:51 GMT

Hi I have spoken to Cs who have confirmed I'm entitled to 12 months on my fibre 900 packaged and have not heard back after an email was sent off from then.

Unable to use and would like it back ASAP

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Schockwave — Sat, 03 Sep 2022 11:19:50 GMT

@Pbody , I would suggest ringing customer service, as they can take a look into this, why it has been cancelled after six months.

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Pbody — Sat, 03 Sep 2022 11:56:55 GMT

Yes I already have. No resolution

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Pbody — Sat, 03 Sep 2022 13:38:36 GMT

Have spoken to both Microsoft and ee numerous times for hours today both passing the blame with no resolution in site unable to use the service

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Christopher_G — Sat, 03 Sep 2022 14:27:05 GMT

Did Microsoft say why your subscription has ended, @Pbody?

Chris

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Pbody — Sat, 03 Sep 2022 17:06:23 GMT

It was EE's error as confirmed by customer service. It was set to 6 months instead of 12 so it didn't auto renew. Xbox can't do anything about reinstating it and have said to go back to ee. I think a new code needs generating or for it to be unsubscribed then subscribed again, but I don't have that option and neither does Microsoft.

Re: Gamepass has been cancelled after 6 months but 12 month entitled

Christopher_G — Sun, 04 Sep 2022 07:50:33 GMT

Thanks, @Pbody

I've sent you a private message to get some more information from you.

Chris