topic Re: Monthly plan - Nintendo Switch OLED in Gaming

Monthly plan - Nintendo Switch OLED

EEseeka — Tue, 31 May 2022 10:19:33 GMT

I'm trying to order a Switch OLED from the monthly payment, i can see it says £35 but on clicking, it redirects me to the 1 payment option only. Anyway around this or does the OLED just not allow the monthly plan?

Re: Monthly plan - Nintendo Switch OLED

EEseeka — Tue, 31 May 2022 10:12:29 GMT

I am having the same issue, everything else is displaying a monthly price on both the main page and subpage when clicking but the OLED defaults back to 1 payment once opened, so it has to be a issue with the website.

Re: Monthly plan - Nintendo Switch OLED

Leanne_T — Tue, 31 May 2022 11:34:16 GMT

Afternoon @EEseeka

Thanks for coming here 🙂

Do you have a pay monthly account?

Also, are you within the first 17 months of your plan?

Thanks.

Leanne.

Re: Monthly plan - Nintendo Switch OLED

EEseeka — Tue, 31 May 2022 11:42:35 GMT

Heya,

Yup, i have a monthly account and have already 1 accessories on my account, with my account also being 10+ years old.

I do believe it is just the website isn't correctly linked and is defaulting back to the 1 payment option has everything else i've checked there works perfectly fine.

Thanks 🙂

Re: Monthly plan - Nintendo Switch OLED

Leanne_T — Tue, 31 May 2022 11:50:48 GMT

Thanks @EEseeka

In this case, please give us a call on 150 and our customer care team will get this looked into for you and help you place the order.

Let me know how you get on 🙂

Leanne.

Re: Monthly plan - Nintendo Switch OLED

chloedyche1991 — Sun, 18 Sep 2022 09:33:42 GMT

Hi, did they manage to sort this for you? I'm having the same issue and have been with them over 10 years, with a monthly contract and an additional line.

Thanks,

Chloe

Re: Monthly plan - Nintendo Switch OLED

EEseeka — Sun, 18 Sep 2022 09:55:56 GMT

Hey.

I called to see what was wrong and they mentioned being able to help but by that point i had already bought a new one from Currys/PC world for cheaper.

But saying that, calling is probably the best way of getting it sorted quickly and were a great help when we were trying to work out what was wrong.

Good luck!

Mike~