topic Re: PS5 Issues in Gaming

PS5 Issues

Scorsazza — Sun, 29 May 2022 20:17:42 GMT

Im now at my wits end with the useless live chat support and have decided to turn to the forum. I ordered a ps5 on the 26th after being informed my delivery would take 24hrs to be picked and packed. I was told on the phone over 2000 were in stock ready. Waited 24 hours, was told to wait for saturday for my order to be picked. After going through rude agents and supervisors, each giving different stories, i was told 100 were in stock and it would be picked ready and was told monday delivery was guaranteed. I had my doubts. Ive spoke to live chat AGAIN today, and have been told 70 is in stock, my order will somehow be picked, packed, given to dpd and guaranteed to be delivered tommorow. Im at my wits end with the lies now and just need some sort of clue. As an employee i know that this shouldnt be happening to customers, the situation with PS5 orders are ridiculous. The bundle has been on the store available for order all day today, so if its out of stock, stop taking orders...

Re: PS5 Issues

Northerner — Sun, 29 May 2022 20:42:50 GMT

Hi @Scorsazza

Maybe you don't know that these are in high demand still today. If your delivery is due tomorrow DPD will text and email you with a time tomorrow.

Thanks

Re: PS5 Issues

Scorsazza — Sun, 29 May 2022 20:44:02 GMT

Can we agree that EEs website is claiming they are in stock please @Northerner? Could you just confirm that? I also have several screenshots of the live chat contradicting themselves.

Re: PS5 Issues

Northerner — Sun, 29 May 2022 20:46:48 GMT

Hi @Scorsazza

EE will only order from Sony consoles they are selling (hence you can order them) not thousands to store in a wearhouse.

The issue is Sony manufacturing and delivered them once ordered.

Thanks

Re: PS5 Issues

Scorsazza — Sun, 29 May 2022 20:48:03 GMT

Then they arent available? Carla in the call center told me 2100 were in the warehouse available and is emailing me pretty much daily with updates contradicting everything live chat is telling me.

Re: PS5 Issues

Northerner — Sun, 29 May 2022 20:58:37 GMT

Hi @Scorsazza

If you were told your console wil be delivered tomorrow then wait and see if this happens.

Thanks

Re: PS5 Issues

Moonie92 — Mon, 30 May 2022 11:00:39 GMT

I have also had the same issue, told it would be today or tomorrow but I still haven’t had any more communication regarding this. Communication isn’t a hard thing we do this everyday but when it regards money everything takes so much more time. Can we please have a update regarding this

Re: PS5 Issues

Schockwave — Mon, 30 May 2022 11:53:36 GMT

This is a public forum, not customer service, so you will just have to wait to hear from DPD when delivery will be. You will hear the evening before delivery and on the day of delivery with a one hour delivery window, otherwise I suggest you ring customer service rather than live chat, if you need more information about your delivery.

Re: PS5 Issues

Scorsazza — Mon, 30 May 2022 12:50:24 GMT

It seems like a really poor system, They told me to cancel it this morning despite saying it was a first come first serve, just out curiosity did you go for the charging dock bundle too @Moonie92?

Re: PS5 Issues

Moonie92 — Mon, 30 May 2022 15:39:23 GMT

Hi, I went for the one with the extra controller, you cancelled your order? Why did you do that? I know it’s a poor system but you might have been lucky?

Re: PS5 Issues

Scorsazza — Mon, 30 May 2022 16:44:16 GMT

Oh! my bad haha. I didnt cancel it, they advised me to and then reorder when its in stock. I called in earlier and at first they were going to cancel it, make me pay upfront again and reorder the bundle without the charging dock, but went out to a manager and he said its the same wait despite listing stock, so ive been advised to wait 28 days but phone every 2 days as EE dont get stock updates so say. Live chat tried to tell me to cancel and reorder when its in stock though... silly really. @Moonie92

Re: PS5 Issues

yasmin99 — Mon, 30 May 2022 23:31:30 GMT

@Scorsazza I ordered one on Thursday as well. It says on the PS5 page that it can take up to 14 days for it to be dispatched. I was hoping it would be this week but due to the bank holiday, I reckon they’ll be delivering them next week unfortunately. I guess we’ll just have to wait for DPD to send us a delivery notification.

Re: PS5 Issues

Scorsazza — Tue, 31 May 2022 00:18:13 GMT

I hope so, I'm quite reluctant to believe very much about the situation now. I'm hoping it's next week and not the worst case scenario of 28 days.

Re: PS5 Issues

Leanne_T — Tue, 31 May 2022 07:11:34 GMT

Hi there @Scorsazza @yasmin99

Thanks for coming here 🙂

Orders for this item are expected to be delivered within 14 days.

Once your order has been dispatched DPD will be in touch with tracking details to arrange delivery.

If you would like to check the order, please give us a call on 150.

Leanne.

Re: PS5 Issues

Scorsazza — Tue, 31 May 2022 10:08:02 GMT

150 said it takes up to 28..?

Re: PS5 Issues

LL900 — Tue, 31 May 2022 10:08:15 GMT

Someone on the live chat yesterday told me i'd get my tracking number either yesterday or early morning today but that hasn't happened yet. Were they incorrect? My order has already been picked by DPD according to them.

Re: PS5 Issues

Scorsazza — Tue, 31 May 2022 10:11:24 GMT

@LL900 How long ago did you order? I was told by the online orders team that her manager said they havent stocked them in a while and dont know when they will, so just call every two days.

Re: PS5 Issues

LL900 — Tue, 31 May 2022 10:16:06 GMT

Ordered on Friday 27th.

Re: PS5 Issues

Scorsazza — Tue, 31 May 2022 10:28:53 GMT

Just back on the chat @yasmin99 @LL900 @Moonie92

Just got given a tracking number and told its out for delivery.

Re: PS5 Issues

LL900 — Tue, 31 May 2022 10:35:08 GMT

Did you find this out on the live chat?