topic Re: Playstation 5 stopped working in Gaming

Playstation 5 stopped working

Lfreeman1994 — Tue, 22 Feb 2022 22:45:30 GMT

Hello, just wondering if anyone can help my playstation 5 has decided to stop working after owning it for 2 months. Do i need to go through EE or contact playstation directly to get it replaced on warranty?

Ive tried all the troubleshooting through the playstation website but still not working.

Any help would be appreciated thank you

Re: Playstation 5 stopped working

Profile closed — Tue, 22 Feb 2022 22:59:59 GMT

Hi @Lfreeman1994

Welcome to the EE Community,

you will need to contact Sony directly to arrange for the console to be fixed under the warranty Sony's direct number is 0203 538 2665.

Thanks

David

Re: Playstation 5 stopped working

Lydia88 — Sun, 26 May 2024 17:10:38 GMT

Where can I find a ‘proof of purchase’. Sony are asking for it

Re: Playstation 5 stopped working

Christopher_G — Mon, 27 May 2024 06:57:20 GMT

Hi @Lydia88

Did you get your PS5 as an add to plan product?

Chris

Re: Playstation 5 stopped working

Lydia88 — Mon, 27 May 2024 14:45:30 GMT

Hi, yes I did. 🙂

Re: Playstation 5 stopped working

Christopher_G — Tue, 28 May 2024 07:10:02 GMT

OK, thanks @Lydia88

Our Mobile Care team should be able to send you some proofs, if you contact them. 🙂

Chris