https://community.ee.co.uk/t5/EE-One/What-s-gone-wrong-with-EE/m-p/1651193#M63 <P>Been passed from pillar to post, been told one thing then another….i have tried to set up an EE one account and take on an extra sim for my partner.</P><P>its been a total s*** Show.</P><P>I’ve have three credit records run and still no wiser, the app doesn’t show my account, nobody seems to have a clue so I have cancelled the broadband installation and I’m looking for another mobile contract away from EE and their sheer incompetence.</P> Wed, 04 Nov 2026 09:49:18 GMT Neildale4 2026-11-04T09:49:18Z https://community.ee.co.uk/t5/EE-One/What-s-gone-wrong-with-EE/m-p/1651193#M63 <P>Been passed from pillar to post, been told one thing then another….i have tried to set up an EE one account and take on an extra sim for my partner.</P><P>its been a total s*** Show.</P><P>I’ve have three credit records run and still no wiser, the app doesn’t show my account, nobody seems to have a clue so I have cancelled the broadband installation and I’m looking for another mobile contract away from EE and their sheer incompetence.</P> Wed, 04 Nov 2026 09:49:18 GMT https://community.ee.co.uk/t5/EE-One/What-s-gone-wrong-with-EE/m-p/1651193#M63 Neildale4 2026-11-04T09:49:18Z https://community.ee.co.uk/t5/EE-One/What-s-gone-wrong-with-EE/m-p/1651226#M64 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/588574">@Neildale4</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm keen to help you get this resolved so I've popped you through a <A href="https://community.ee.co.uk/t5/notes/privatenotespage" target="_blank">Private Message</A>, so we can get some further details.&nbsp;</P> <P>Rach</P> Wed, 04 Nov 2026 11:59:52 GMT https://community.ee.co.uk/t5/EE-One/What-s-gone-wrong-with-EE/m-p/1651226#M64 Rach_H 2026-11-04T11:59:52Z