Samsung earbuds for £1 offer

Luv1 — Fri, 25 Sep 2026 06:54:18 GMT

Please help!

I decided to upgrade my phone to the Samsung galaxy flip 8 based on the fact I was getting earbud for £1

Not only did I change my talk plan (and lost my staff discount) I was also sent a code that was invalid for the earbuds.

I have phoned EE twice and been told it was sorted and I would hear from you. I have never heard anything and the end date for the promotion is nearing.

I am very unhappy at being misold an item.

I am unhappy that I have lost a discount that I've had for a long time.

I am unhappy that EE are unwilling to help a customer that has been with them since days of Orange.

I am unhappy that I have been dumped into a 2 year contract.

If I am not going to receive the earbuds, I think it is fair that I should be allowed to return the phone and revert back to my original, less expensive talk plan plus my discount.

I have always been with EE, I always thought you were a brilliant company with great customer service and now I feel like you have duped and dumped a valuable customer after you got their money.

Shame on you EE.

Re: Samsung earbuds for £1 offer

Ali_A — Fri, 25 Sep 2026 08:52:16 GMT

Hi @Luv1

Sorry to hear of the issues you've faced with the promotion. The offer had to be redeemed by the 11 September 2026

If you have not received your voucher code and the expected delivery timeframe has passed, please contact us, as the guides are able to retrieve your voucher code on that call.

Similarly, if you have a code but issues redeeming your voucher code at checkout, you've taken the right steps to contact us. We usually update you 3 to 5 working days after your call.

I know it's not ideal, but as you've not yet heard back I'd recommend giving customer service another call where they have access to your account to see any updated on the request. They will also be able to raise a complaint case for you if you're unhappy with the progress.

You can find out more at Samsung Galaxy Buds4 Pro for £1 | EE

Ali

topic Samsung earbuds for £1 offer in Offers & Add-ons

Samsung earbuds for £1 offer

Re: Samsung earbuds for £1 offer