topic Re: TNT Sport "Claim Free Trial" in Offers & Add-ons

TNT Sport "Claim Free Trial"

the_kerns — Tue, 08 Sep 2026 13:20:07 GMT

i clicked on a box to claim a Free Trial for TNT Sports but i got a text saying its £25 pm. not free!

does anyone know whats going on?

Re: TNT Sport "Claim Free Trial"

the_kerns — Tue, 08 Sep 2026 13:22:14 GMT

Screenshot. No details about free trial, just a subscription

Re: TNT Sport "Claim Free Trial"

the_kerns — Tue, 08 Sep 2026 13:24:12 GMT

better screenshots

Re: TNT Sport "Claim Free Trial"

Christopher_G — Wed, 09 Sep 2026 10:40:27 GMT

Hi @the_kerns

I can't find any information about this offer. I'm going to reach out to a colleague about it, so I just need a little more information.

Where do you see the offer/link to claim the free trial? Was it through your EE Online account, email or text message (or somewhere else)

Is it part of your mobile subscription or EE TV?

I'll do my best to get you some answers.

Chris

Re: TNT Sport "Claim Free Trial"

the_kerns — Wed, 09 Sep 2026 10:49:37 GMT

thanks for coming back to me. I did get this sorted through online chat, though it was a faff. Basically in my account, through a PC I logged into my accoutn went to "Manage", "Mobile Add-Ons". "Get Add-Ons", "Free Trial Available" then under TNT Sports it said "Claim Free Trial". True it also says £25pm but i assumed that would be after the trial given the Trial is "Free" and its definitely not clear. I've put screenshots below

Like I say, I think I've sorted this (it took quite a while yesterday though) but i'd say it definitely needs fixing and its not good. It also says you can claim a free trial for X-Box Game Pass too, but I'm guessing thats not free either.

thanks

Re: TNT Sport "Claim Free Trial"

Christopher_G — Wed, 09 Sep 2026 11:04:13 GMT

Thanks, @the_kerns

I've sent this over to the relevant team for them to look into and clarify. Thanks for bringing this to our attention.

Chris