https://community.ee.co.uk/t5/Offers-Add-ons/Angry-customer/m-p/1637358#M52242 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4764583">@joesoap1</a></SPAN>,</P> <P>I can completely understand why you're frustrated.&nbsp;</P> <P>Getting an email saying "sorry for the error" and then finding £39 taken from your account, along with an extra £13 a month for Netflix Premium is never welcome.</P> <P>It's worth <A href="https://ee.co.uk/help/contact-ee" target="_blank">speaking to us directly</A> when you're back from holiday to get the charges reviewed and understand exactly what's happened.</P> <P>Chris S</P> Sun, 30 Aug 2026 11:52:56 GMT Chris_S 2026-08-30T11:52:56Z https://community.ee.co.uk/t5/Offers-Add-ons/Angry-customer/m-p/1637342#M52241 <P>Ee sent me an email saying sorry for this error in Netflix subscription. &nbsp;Taking £39.00 out of my a/c and increasing my payments by £13.00 per month for premium service!! I don’t thinks so ee. On holiday at the moment but you will be getting a call soon, to cancel that is. <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Sun, 30 Aug 2026 10:16:41 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Angry-customer/m-p/1637342#M52241 joesoap1 2026-08-30T10:16:41Z https://community.ee.co.uk/t5/Offers-Add-ons/Angry-customer/m-p/1637358#M52242 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4764583">@joesoap1</a></SPAN>,</P> <P>I can completely understand why you're frustrated.&nbsp;</P> <P>Getting an email saying "sorry for the error" and then finding £39 taken from your account, along with an extra £13 a month for Netflix Premium is never welcome.</P> <P>It's worth <A href="https://ee.co.uk/help/contact-ee" target="_blank">speaking to us directly</A> when you're back from holiday to get the charges reviewed and understand exactly what's happened.</P> <P>Chris S</P> Sun, 30 Aug 2026 11:52:56 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Angry-customer/m-p/1637358#M52242 Chris_S 2026-08-30T11:52:56Z