https://community.ee.co.uk/t5/Offers-Add-ons/Plan-took-money-but-no-plan/m-p/1635093#M52125 <P>Hello, I manually paid my daughter's monthly plan , the money was taken, the payment is also on the account history but yet no plan has started ? I've text now to start the plan and it says no plan . She's no texts calls or internet. What's happened?</P> Mon, 17 Aug 2026 09:22:55 GMT Allygeegee 2026-08-17T09:22:55Z https://community.ee.co.uk/t5/Offers-Add-ons/Plan-took-money-but-no-plan/m-p/1635093#M52125 <P>Hello, I manually paid my daughter's monthly plan , the money was taken, the payment is also on the account history but yet no plan has started ? I've text now to start the plan and it says no plan . She's no texts calls or internet. What's happened?</P> Mon, 17 Aug 2026 09:22:55 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Plan-took-money-but-no-plan/m-p/1635093#M52125 Allygeegee 2026-08-17T09:22:55Z https://community.ee.co.uk/t5/Offers-Add-ons/Plan-took-money-but-no-plan/m-p/1635121#M52126 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5039856">@Allygeegee</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear that the plan hasn't started as expected. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A> and they'll be able to take a look and help you get this sorted.</P> <P>Rach</P> Mon, 17 Aug 2026 11:30:12 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Plan-took-money-but-no-plan/m-p/1635121#M52126 Rach_H 2026-08-17T11:30:12Z