https://community.ee.co.uk/t5/Offers-Add-ons/Add-on-query/m-p/1626404#M52022 <P><SPAN>According to your own website - and from previous experience &nbsp;- we “are only entitled to pay for the days the add-on was actually active.”&nbsp;</SPAN></P><P><SPAN>I added a £20 TNT sports for a month during a billing cycle and was charged £33.33 the following month. That I understand. However, I haven’t received a refund in my latest bill for that £13.33&nbsp;</SPAN><SPAN><BR /></SPAN></P> Tue, 30 Jun 2026 11:03:11 GMT Handsonheart 2026-06-30T11:03:11Z https://community.ee.co.uk/t5/Offers-Add-ons/Add-on-query/m-p/1626404#M52022 <P><SPAN>According to your own website - and from previous experience &nbsp;- we “are only entitled to pay for the days the add-on was actually active.”&nbsp;</SPAN></P><P><SPAN>I added a £20 TNT sports for a month during a billing cycle and was charged £33.33 the following month. That I understand. However, I haven’t received a refund in my latest bill for that £13.33&nbsp;</SPAN><SPAN><BR /></SPAN></P> Tue, 30 Jun 2026 11:03:11 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Add-on-query/m-p/1626404#M52022 Handsonheart 2026-06-30T11:03:11Z https://community.ee.co.uk/t5/Offers-Add-ons/Add-on-query/m-p/1626420#M52023 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5016826">@Handsonheart</a>&nbsp;you will need to call customer support about that. But have you looked at your bill breakdown ?&nbsp;</P> Tue, 30 Jun 2026 12:49:34 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Add-on-query/m-p/1626420#M52023 Chris_B 2026-06-30T12:49:34Z