topic Re: EE Perks password reset in Offers & Add-ons

EE Perks password reset

Hol2509 — Sun, 21 Jun 2026 09:31:48 GMT

Hi,

I can’t reset my password for Perks. My email is correct and no reset email received. Checked spam but nothing. Anyone know how to solve this?

Re: EE Perks password reset

Peter_W — Sun, 21 Jun 2026 13:40:03 GMT

Hey there, @Hol2509

Please don't share any of these details in public, but if you registered with both a work and personal email address, have you tried using both of these for receiving the reset email?

If you're still struggling from there, please let me know and we can take a closer look.

Peter

Re: EE Perks password reset

Hol2509 — Sun, 21 Jun 2026 15:53:49 GMT

Yes tried both but when trying o sign up for a new account it also won’t let me as it said the details are already registered

Re: EE Perks password reset

Michael_D — Mon, 22 Jun 2026 07:39:43 GMT

Thanks for trying @Hol2509.

I've sent you over a private message to take some details to help with this.

Michael