topic Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed in Offers & Add-ons

Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Alasdairmullen — Thu, 21 May 2026 09:31:41 GMT

Good morning,

Unable to log in for EE PERK DISCOUNT however my email address' have not changed.

I am able to login to my person account and still have access to the same work account and email address.
@Ali_A @Katie_B

Kind regards.

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Michael_D — Thu, 21 May 2026 11:16:36 GMT

Hi @Alasdairmullen

Thanks for coming to the community.

What happens when you are trying to login to your Perk account? Do you seen an error message?

Michael

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Alasdairmullen — Thu, 21 May 2026 12:08:49 GMT

Good afternoon,

Thank you for your reply. I am unable to log in with my credentials getting a username or password is incorrect message.

I the username should be correct as I am unable to re-register and I have already been sent EE perk emails to both my personal and work email address.

The issue I then run into is that the password reset email is not being received to either my personal or work email address and does not appear to be being blocked or going into my spam/junk folder.

Kind regards.

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Michael_D — Thu, 21 May 2026 14:05:54 GMT

Thanks @Alasdairmullen

I've sent you over a private message to take some details to send to our Perk team.

Michael

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Leigh90 — Sun, 21 Jun 2026 10:09:05 GMT

I am unable to log into my EE perk account says my account is deactivated not sure why ? Still have the same email address for the last 10 years and not changed anything

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Peter_W — Sun, 21 Jun 2026 13:41:45 GMT

Welcome to the Community, @Leigh90

Just to be sure, if you originally registered with a work email address, have you tried using this as your login email instead?

If you continue to struggle from there, please let me know and we can investigate things further from there.

Peter

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Leigh90 — Sun, 21 Jun 2026 14:05:09 GMT

Yes I've used my work email and my normal one when I try and register is
says my email account it registered. My friend went in store to upgrade
today they told her they no longer do ee perks is this true ??

Re: Unable to log in for EE PERK DISCOUNT however my email address' have not changed

Peter_W — Sun, 21 Jun 2026 14:56:24 GMT

@Leigh90 For quite a while now Perk has only been available for plans taken online, you can check out the full terms here:

Perks, Discounts & Customer Benefits | EE

Let's see if we can get your account reset though, I'm going to send you over a private message so we can take some more details.

Peter