topic Cancelled my contract 3 months ago but im still getting my gamepass ultimate. in Offers & Add-ons

Cancelled my contract 3 months ago but im still getting my gamepass ultimate.

Mazitron — Sat, 30 May 2026 20:05:25 GMT

I switched away from EE about 2 or 3 months ago. I was expecting my perks to end the following month but it didnt its been nearly 3 months now and i am still getting access to gamepass ultimate. Ive tried paying it via microsoft but it wont allow me if i already have a open sub. I think this is a glitch amd i dont want to be liable to legal action.

Re: Cancelled my contract 3 months ago but im still getting my gamepass ultimate.

Rach_H — Sun, 31 May 2026 08:57:14 GMT

Hi @Mazitron,

Welcome to the Community!

We're sorry to see you leave, but we certainly don't want you to have to worry about your account after you've left us.

I'd recommend reaching out to our team, and they will be able to take a look into why your GamePass is still active, and get this looked into for you.

Rach